Frequently Asked Questions

Devices

Your device payment for Maxis device contracts and, Zerolution and Zerolution360 installments are not subjected to the 6% Service Tax.
Early Termination charges are not subjected to the 6% Service Tax.

Looking for the right Postpaid plan?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels

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Find a store

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Customer Complaint Management Process

Your feedback or enquiry on billing, network and service connectivity will be responded to within 48 hours.

We will make 3 staggered attempts to reach our customers.

If we are not able to reach customers for us to validate matters and gather any required information for our onward action, customers will be encouraged to engage our channels below for any further assistance:

WhatsApp us and select Option 6 to check on your existing case status or to report on any network and service connectivity issues.
Call us at 123 from Maxis Mobile or 1800 821 123 from other local mobile or fixed line.