In light of MCO, some of our Maxis stores may be closed. Click here to find more locations near you.

Need a Maxis store? Click here for locations near you.

Safeguard yourself from phishing, learn more

Safeguard yourself from phishing, learn more

here.

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

Frequently Asked Questions

Pay Bill

  • You can pay your Maxis bill online at :

    Sign up with our direct debit service via Maxis app or Maxis Care.

  • Yes, you can pay online using  JomPay. Maxis' Biller Code is 1123.

  • The physical payment channels are:

    • Maxis Self Serve Kiosk located at selected Maxis stores
    • Petrol kiosk and convenient stores with e-Pay
    • Pos Malaysia
  • We accept payment via cash, cheque, credit or debit card and online payment.

  • You can check on Maxis app or Maxis Care, just go to ‘Bill’, tap on your account, select ‘Past’ to see your last 3 payments.

  • Please call us with the payment details.

  • Maxis app and Maxis Care accept payment by any Visa or Master credit or debit cards with the following issuance requirements:

    • Credit card issued by both local and foreign banks.
    • Debit card issued by local banks.
  • To protect the security of your information during transmission, we use Secure Sockets Layer (SSL) software, which encrypts the information you input. URL for websites with SSL security will begin with "https".

    Plus, every credit or debit card entered, is stored in a PCI DSS-certified data centre. PCI-DSS is the highest standard practiced by global payment services and used by global banks and financial institutions.

  • You must be the owner of the credit or debit card and be able to receive and do the TAC verification for your payment.

  • The RM1 charge is to verify that you are the genuine cardholder & that your credit or debit card is still active.

    For credit cards, the amount is not charged to your card and will not be reflected in your statement.

    For debit cards, you will see the amount deducted, however you will be reimbursed with the RM1 within two weeks.

  • Once the payment is successful, you will receive confirmation SMS and email. Alternatively, you can check on Maxis app or Maxis Care, just go to ‘Bill’, tap on your account, select ‘Past’ to see your last 3 payments.

  • On Maxis app or Maxis Care, just go to ‘Bill’, tap on your account, select ‘Past’ to see your last 3 payments history.

    Please give us a call if your payment is not listed.

  • For Maxis app, just go to ‘Me’ and select ‘Payment Methods’

    For Maxis Care, just select your account, tap on Profile and select “Payment Methods”

Looking for the right Postpaid plan?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels