In light of MCO, some of our Maxis stores may be closed. Click here to find more locations near you.

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Safeguard yourself from phishing, learn more

Safeguard yourself from phishing, learn more

here.

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

Frequently Asked Questions

Operator Billing

  • Yes. You can charge your applications and games purchases at the following market place to your Maxis bill:-

    1. Google Play Store.
    2. Apple App Store.
    3. Huawei AppGallery.
  • Effective 18 May 2018, new purchase limit based on tenure ​​Customer Type Spend/ ​Purchase Limit :

    • Tenure <4 months​ RM55​.
    • ​Tenure >4 months ​RM500.
  • You need to associate your Google account with your Maxis account before purchase, which is a one-time process.

    User must be on Maxis 3G/4G network during this process.

  • You may seek clarification from the merchandiser when you make purchases from via call or email

  • Your application service providers (example Google Play Store, Apple App store) may include 6% Service Tax to your subscription fee effective 1 Jan 2020; Charge to Bill is not subjected to the 6% Service Tax in your Maxis bill.

Looking for the right Postpaid plan?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels