Late Payment Charges FAQ

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• What is a Late Payment Charge?

  A Late Payment Charge is a small fee added when your payment arrives after the due date. It helps cover our administrative costs and encourages timely payments, so you enjoy uninterrupted service.

• How is Late Payment Charge calculated?

  We calculate it at 1.5% per month on your unpaid balance. For example, a RM100 overdue amount would have a RM1.50 monthly charge.

• When does this charge apply?

  It applies only if:

  • Your payment is late after the due date, AND
  • Your unpaid balance meets our minimum threshold.

• Why is Maxis enforcing Late Payment Charge now?

  We've always included this in our terms, and we're now applying it more consistently to ensure fair billing for all customers.

• Why wasn't I notified of Late Payment Charge earlier?

  This information is clearly included in your monthly bills and payment reminder SMSes. You can always review past bills in your account.

• Where in the Terms & Conditions that provision for Late Payment Charge?

  You'll find full details in Section 7 of our General Terms & Conditions. We're happy to guide you there!

• Is there a grace period?

  Yes! You have 25 days from your bill date to pay. While we may charge immediately after the due date, we typically apply it later to give you extra time.

• Is Late Payment Charge compounded?

  No, it's only calculated on your original unpaid amount—never on previous charges. This prevents compounding.

• Does the Late Payment Charge apply to all customers?

  Most customers will see this charge. Exceptions include those with active payment arrangement or hardship plan or special contracts. Contact us to discuss your options!"

• Does the Late Payment Charge impact my credit score?

  Unpaid balances can impact credit scores. Paying on time helps protect your credit health.

• Can I get a payment arrangement for Late Payment Charge

  Absolutely! Call our hotline, and we'll work with you on a manageable solution.

• Why isn't this on my current bill?

  Your Late Payment Charge amount will be reflected in your next bill once payment has been made.

• Where on the bill is this notice?

  Check the 'Important Bill Information' section—it's highlighted for easy reference.

• Can I get a detailed statement?

  Yes! Request a Full and Final Notice showing your exact balance, charges, and validity period. We'll send it promptly.

• Can I dispute a charge?

  Definitely! If you spot an error, contact us immediately. We'll investigate and correct it quickly if needed.

• What if I don't pay this charge?

  Unpaid charges remain on your account and may affect services or credit scores. Let's work together to resolve it—call us anytime.

• Is the Late Payment Charge applied forever?

  Late Payment Charge will be computed until the settlement of the amounts

  No, it stops as soon as you clear your balance. We only calculate it until your account is settled.