Frequently Asked Questions

Maxis Online Store

🛒 ORDERING

Maxis Online Store

  • Placing an order with Maxis is quick and easy! Here are the ways you can do it: 

     🌐 Via Maxis Website 

    Visit www.maxis.com.my, browse your preferred device or service, and simply follow the on-screen prompts to complete your order. 
     

    📱 Via the Maxis App 

    For a more personalised experience, shop directly through the Maxis App, where you can: 

    ✅ Browse the full range of Maxis products and services

    ✅ View exclusive, personalised offers tailored to your eligibility 

    ✅ Access the latest promotions based on your existing Maxis service(s) 

     

    💡 Tip: We recommend using the Maxis App for the most up-to-date and personalised deals suited just for you! 

  • Upon successful completion of your order, you will see a confirmation screen displaying your unique Order ID. We will also send a detailed confirmation to the email address you provided, so please ensure it is entered correctly. 
    • For Delivery Orders: The confirmation will include your order details, delivery charges (if applicable), your specified delivery address, and the items scheduled for delivery. 
    • For Maxis Store Collection Orders: The confirmation will include your order details, the Maxis Store address for collection, and the items to be collected. 

  • This issue can often be resolved by clearing your browser's cookies. Please try the following steps:

    Go to your browser's settings or tools menu.

    1. Go to your browser's settings or tools menu. 
    2. Navigate to 'Internet Options' or 'Privacy and Security'. 
    3. Select 'Delete Cookies' or 'Clear Browsing Data' and confirm. 
    4. Close your browser completely and then reopen it. The problem should now be resolved. 

     

    If the issue persists, please contact us immediately via our 24/7 WhatsApp Live Chat at +6012-3451123, or call our customer service at 123 (from a Maxis mobile) or 1800 821 123 (from other local mobile/fixed lines). 

  • Yes, you can easily track your order online. Simply click 'Track Your Order' on your order confirmation screen or use the link provided in the email confirmation sent to you. 

  • Once your order is confirmed, we are unable to accommodate requests for changes or cancellations. This is because the item is immediately reserved for packing and delivery preparation to ensure prompt fulfilment. 

💳 PAYMENT 

Maxis Online Store

  • The following payment methods are currently accepted: 

    •  💳 Credit Card (Visa & Mastercard)
    •  💳 Debit Card 
    • 🏦 Online Banking (FPX) 
    • 📱 GrabPay 
    • 📱 ShopeePay 


    Note: For outright purchases of eligible devices and accessories, an Easy Payment Plan (EPP) is also available on the MaxisPay page for selected bank cards. 

  • Yes! You can pay using a Debit Card, Online Banking (FPX), GrabPay, or ShopeePay for all purchases made through the Maxis Online Store. Please note that cash payment is not accepted for any transactions made via the Maxis Online Store. 

  • No, there are no additional charges when you pay with a credit card. 

  • Yes! An Easy Payment Plan (EPP/IPP) is available for outright purchases of eligible devices and accessories via the MaxisPay page for selected bank cards. Please check during checkout to confirm whether your card is eligible. 

  • Yes, Online Banking (FPX) is available as a payment option for all purchases made via the Maxis Online Store. 

🚚 DELIVERY 

Maxis Online Store

  • If your order does not arrive on your preferred delivery date, please contact us promptly via our 24/7 WhatsApp Live Chat at +6012-3451123, or call our customer service at 123 (from a Maxis mobile) or 1800 821 123 (from other local mobile/fixed lines). 

  • No, we only offer delivery services within Malaysia. We do not cater for deliveries outside of Malaysia. 

  • Home Delivery allows you to have your order conveniently delivered directly to your home or office. Please ensure you are present at the specified location to receive the order in person. 

  • We aim to deliver your order based on your preferred delivery date. 

  • It's free! There are no delivery charges for all online orders. 

  • On the day of delivery, please ensure you have your Identity Card / Passport ready. The delivery agent will require it for verification purposes. Upon successful verification, your package will be handed over to you. 

  • Yes, for security and verification purposes, you must be present in person to collect your order from the delivery agent. 

  • Unfortunately, we are unable to accommodate requests for changes to the delivery date, as the shipping process begins as soon as your order is confirmed. 

🏪 IN-STORE COLLECTION 

Maxis Online Store

  • This convenient option allows you to collect your ordered items from a selected Maxis Centre, providing flexibility and ensuring you receive your device securely. 

  • For new customers, it is a requirement to pick up your purchases at your preferred Maxis Store from the provided list. This is necessary for us to perform the required identity verification in person before handing over your items, ensuring a secure transaction. 

  • Once your order is confirmed, the item is reserved and prepared for either delivery or collection at the chosen location. Therefore, we are unable to facilitate any requests to change the collection store or switch between delivery and self-collection options. 

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The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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