You can identify a Maxis Network Exclusive device in these ways:

• The device will not activate with a non-Maxis physical SIM or eSIMCheck your phone settings:
• Check your phone settings:
  1. Open Settings
  2. Tap General, then About
  3. Scroll to Carrier Lock - it will display as "SIM locked"

Purchase Information

The following models which are purchased within these periods are of Maxis Network Exclusive. 

Purchases made outside of these specified periods are not considered as Maxis Network Exclusive.

Please visit Maxis Online Store for our current iPhone offers and promotions.

You can purchase these devices:

• Online through the Maxis Online Store (look for devices labelled "Maxis Network Exclusive")
• At any Maxis Store nationwide

Usage Information

Yes! You can still use Maxis' international roaming services when traveling abroad with your Maxis Network Exclusive device. Simply purchase our affordable data roaming passes to stay connected.

Unlocking Your Device

Your device will automatically be unlocked when:

• 12 months have passed since the date of purchase
• Your device is not flagged for fraud or reported as lost/stolen
• Your account is in good standing with all bills fully settled
  

Special Scenarios

No, suspending your service does not change the date when your device becomes eligible for unlocking.

_{Note: If your device is suspended because it was reported lost or stolen, it will not be eligible for unlocking.}