The main differences are display size, dimensions, weight and battery life.

iPhone 18 Pro: 6.3-inch display; 150.0 × 71.9 × 8.75 mm; 211g; up to 34 hours of video playback.

iPhone 18 Pro Max: 6.9-inch display; 163.4 × 78.0 × 8.75 mm; 249g; up to 43 hours of video playback.

Both models offer the same storage options, A20 Pro chip, Pro camera system, ProMotion technology up to 120Hz and Always-On Display.

The iPhone 18 Pro and iPhone 18 Pro Max are available in Burgundy, Glacier, Black and Silver. Availability is subject to stock.

Both models are available in 256GB, 512GB, 1TB and 2TB. Availability is subject to stock.

Yes. The iPhone 18 Pro and iPhone 18 Pro Max sold in Malaysia support Dual SIM using a physical nano-SIM and an eSIM. They also support Dual eSIM.

Visit iphone.maxis.com.my to view the full specifications and compare the models.

Pre-order ends on 17 September 2026 at 11:59 PM, while stocks last.

The iPhone 18 Pro and iPhone 18 Pro Max will be officially available from 18 September 2026 at 8:00 AM.

Customers on all eligible plans can pre-order through the Maxis app, Maxis Online Store, Maxis Centres or Maxis Exclusive Partners. However, Maxis Family Plan member lines and customers on Maxis Postpaid East Coast & East Malaysia Plan can pre-order through the Maxis app only.

Yes. The Maxis app is available as a pre-order channel for customers on all eligible plans.
Maxis Family Plan member lines and customers on Maxis Postpaid East Coast & East Malaysia Plan must use the Maxis app, while other eligible customers may also pre-order through the Maxis app, Maxis Online Store, Maxis Centres or Maxis Exclusive Partners.

No, you cannot call Maxis to place a pre-order. From 14 September 2026, selected eligible customers may be contacted by Maxis Telesales to pre-order.

Yes. You can pre-order through any Maxis Exclusive Partner, subject to stock availability.

No. Your pre-order is subject to stock availability and is confirmed only after you complete the required payment and receive an order confirmation from Maxis.

No. Pre-order is limited to one device per NRIC across all channels.

Please have your identification document, an active mobile number and a valid payment method ready. Existing customers will also need to complete account verification.

Yes. The amount payable depends on your selected device, plan, payment option and eligibility assessment. Online payment can be made by credit card or FPX online banking.

You will receive an order confirmation by email once your pre-order and payment are successfully completed. Keep your order reference for future enquiries.

Check your email’s spam or junk folder first. If you still cannot find the confirmation, chat with our team through the Maxis Online Store for assistance or call us for assistance.

No. Only the registered account owner can place the pre-order and complete the required verification.

Yes. New customers can pre-order by signing up for a new Maxis number. Your order is subject to an eligibility assessment, and a Rate Plan Advance Payment or Device Advance Payment may apply.

Pre-order is available with Maxis Postpaid 89, 99, 109, 139, 169 and 199; Maxis Unlimited Postpaid 89, 99, 109, 139, 169 and 199; and Maxis Postpaid Share 48 with Zerolution. Selected customers may also pre-order through the Maxis app, subject to the applicable plan and account eligibility.

Yes. Maxis Postpaid Share 48 supplementary lines can pre-order through any available pre-order channel with Zerolution, subject to eligibility.

Yes. The registered account owner must place the pre-order for the supplementary line and complete the required verification.

No, not with a Hotlink plan. You must first switch to an eligible Maxis Postpaid plan before placing a pre-order. Your application is subject to an eligibility assessment, and a Rate Plan Advance Payment or Device Advance Payment may apply.

Yes. You may pre-order through your Maxis Business account manager, if you have one, or through your current Maxis Business sales channel. The prevailing Maxis Business plans, offers and eligibility requirements apply.

Yes. All device contract applications submitted during the pre-order period are subject to a credit and eligibility assessment. A Rate Plan Advance Payment or Device Advance Payment may apply.

Yes, if you are eligible for a Normal Device Contract with an eligible Maxis Postpaid plan. Zerolution is not available to foreign customers. Your application is subject to registration, credit and plan eligibility requirements, and applicable advance payments or deposits may apply.

Yes. If your existing contract has one month or less remaining, the remaining contract may be waived automatically, subject to system eligibility.

Early termination charges may apply if you end your existing contract before it expires. The applicable amount will be shown or explained before you confirm the new contract.

Yes. You can keep your existing Maxis mobile number when upgrading, subject to eligibility.

Yes. You may change to an eligible Maxis Postpaid plan during pre-order. Any plan change, contract and applicable charges will be shown before you confirm your order.

Yes, subject to the eligible plans, credit assessment and maximum number of lines allowed under your account.

Yes. Zerolution is available with 24- or 36-month instalment plans at 0% interest. The 48-month option is available with eligible Maxis Postpaid 139 plans and above. All options are subject to credit and eligibility assessment. Zerolution is not available to foreign customers, but they may apply for a Normal Device Contract.

No. Outright purchase, whether with or without a Maxis line, is not available during the pre-order period or at launch.

For online pre-orders, payment can be made by credit card or FPX online banking. Credit card and debit card payments are accepted at physical sales channels.

The upfront payment may differ based on the device, plan, contract option and your account or credit eligibility.

There are no additional device offers for pre-order. However, all pre-order customers may purchase selected accessories at a discounted price when collecting their device.

No. Pre-order promotions cannot be combined with other offers. However, you may purchase selected accessories at the applicable discounted price when collecting your device.

The final trade-in value depends on the model, storage capacity, condition and inspection result. Any value provided before inspection is only an estimate.

Yes. Apple and non-Apple devices can be considered for trade-in, subject to device inspection and trade-in eligibility.

The trade-in is completed only after you collect or receive your new device. Bring your old device to any Maxis store for inspection. If you accept the final trade-in value, your old device will be collected immediately and the value will be credited to your Maxis bill/account.

Back up your data, sign out of your accounts, turn off device-locking and tracking features, and erase your personal data before handing over your device.

No. You must complete your pre-order first. After collecting or receiving your new device, visit any Maxis store to trade in your old device. The accepted trade-in value will be credited to your Maxis bill/account.

Stock may be replenished in batches. However, we cannot guarantee when a particular model, colour or storage capacity will become available.

Changes may not be allowed once your order is confirmed. You may need to cancel your existing order and place a new order based on the available stock. You can submit a new order only after the cancellation is completed.

No cancellation once you have pre-ordered. 

No. A confirmed pre-order and its associated contract or offer cannot be transferred to another person.

Availability and delivery times may vary by model, colour and storage capacity. We will notify you by SMS if your expected availability changes. You can also check your delivery status in the Maxis app under Support > My Activities > Order & Delivery.

You can check your delivery status in the Maxis app. Go to Support > My Activities > Order & Delivery.

Yes. You can collect your device from the Maxis Centre selected when placing your pre-order. We will notify you by WhatsApp when your device is ready for collection.

The registered account owner must bring their original, valid NRIC for identity verification. Eligible foreign customers must bring their original passport.

No. Third-party collection is not allowed. The registered account owner must collect the device and complete the required identity verification.

Option 1 — Transfer an existing Maxis eSIM from your old iPhone:

1. Keep both iPhones close together and turn on Bluetooth.
2. On the new iPhone, go to Settings > Mobile Service > Set Up Mobile Service.
3. Select the Maxis number to transfer and tap Continue.
4. Tap Transfer Number and approve the transfer on the old iPhone.
5. On the secure Maxis eSIM Transfer page, enter the account owner’s NRIC or passport number and email address.
6. Enter the OTP sent by SMS. The new eSIM profile will download and install automatically.

Option 2 — Install a new Maxis line or use an eSIM QR code:

1. Open the iPhone camera, or go to Settings > Mobile Service > Add eSIM.
2. Select Use QR Code and scan the code from the Maxis activation email or physical kit.
3. Alternatively, download the Maxis app, log in with your Maxis ID, tap the eSIM icon and select eSIM is Ready to Install.
4. Follow the on-screen instructions.

Maxis store staff may provide basic setup guidance, but please back up your existing device before visiting. Assistance may vary by store.

Yes. Your iPhone comes with a one-year Apple limited warranty. Warranty service is available through an Apple Authorised Service Provider and is subject to Apple’s warranty terms.

Yes. All device contract purchases come with the option of three months’ complimentary Maxis Device Care. Charges apply after the complimentary period. If you do not sign up during pre-order, you can still add Maxis Device Care within seven days.

Please visit Apple’s website to check the availability, pricing, coverage and purchase details for AppleCare+.

If your device was delivered, call 123 within 24 hours of receiving it. If you collected it from a Maxis Centre, return to the same Maxis Centre within 24 hours. The device will be assessed under the Dead on Arrival process, and a replacement will be arranged after verification.