The main differences are display size, dimensions, weight and battery life.

iPhone 18 Pro: 6.3-inch display; 150.0 × 71.9 × 8.75 mm; 211g; up to 34 hours of video playback.

iPhone 18 Pro Max: 6.9-inch display; 163.4 × 78.0 × 8.75 mm; 249g; up to 43 hours of video playback.

Both models offer the same storage options, A20 Pro chip, Pro camera system, ProMotion technology up to 120Hz and Always-On Display.

The iPhone 18 Pro and iPhone 18 Pro Max are available in Burgundy, Glacier, Black and Silver. Availability is subject to stock.

Both models are available in 256GB, 512GB, 1TB and 2TB. Availability is subject to stock.

Yes. The iPhone 18 Pro and iPhone 18 Pro Max sold in Malaysia support Dual SIM using a physical nano-SIM and an eSIM. They also support Dual eSIM.

Visit iphone.maxis.com.my to view the full specifications and compare the models.

Pre-order ends on 17 September 2026 at 11:59 PM, while stocks last.

The iPhone 18 Pro and iPhone 18 Pro Max will be officially available from 18 September 2026 at 8:00 AM.

Customers on all eligible plans can pre-order through the Maxis app, Maxis Online Store, Maxis Centres or Maxis Exclusive Partners, with the following exceptions: Maxis Family Plan principal lines and customers on Maxis Postpaid East Coast & East Malaysia Plan can pre-order through the Maxis app only. For Maxis Family Plan 499 & Family Plan member lines, device purchase will be available from launch on 18 September 2026, subject to eligibility and stock availability.

Yes. The Maxis app is available as a pre-order channel for customers on all eligible plans. It is the designated pre-order channel for Maxis Family Plan principal lines and customers on Maxis Postpaid East Coast & East Malaysia Plan. Other eligible customers may also pre-order through the Maxis Online Store, Maxis Centres or Maxis Exclusive Partners. For Maxis Family Plan 499 & Maxis Family Plan member lines, device purchase will be available from launch on 18 September 2026, subject to eligibility and stock availability.

Maxis Family Plan principal lines can pre-order through the Maxis app. Pre-order is not available for Maxis Family Plan 499 & Maxis Family Plan member lines. Device purchase for member lines & Family Plan 499 will be available from launch on 18 September 2026, subject to eligibility and stock availability. The registered account owner must log in and complete the eligibility assessment and order confirmation.

Pre-order is not available for Maxis Family Plan 499 & Family Plan member lines. Device purchase for member lines will be available from launch on 18 September 2026, subject to eligibility and stock availability.

No. Your pre-order is subject to stock availability and is confirmed only after you complete the required payment and receive an order confirmation from Maxis.

No. Pre-order is limited to one device per NRIC across all channels.

Yes, the online banking (FPX) payment option is available for all purchases made via the Maxis Online Store.

No, we only offer delivery services within Malaysia. We do not cater for deliveries outside of Malaysia.

Please have your identification document, an active mobile number and a valid payment method ready. Existing customers will also need to complete account verification.

Yes. The amount payable depends on your selected device, plan, payment option and eligibility assessment. Online payment can be made by credit card or FPX online banking.

You will receive an order confirmation by email once your pre-order and payment are successfully completed. Keep your order reference for future enquiries.

Check your email’s spam or junk folder first. If you still cannot find the confirmation, chat with our team through the Maxis Online Store for assistance or call us for assistance.

No. Only the registered account owner can place the pre-order and complete the required verification.

Yes. New customers can pre-order by signing up for a new Maxis number. Your order is subject to an eligibility assessment, and a Rate Plan Advance Payment or Device Advance Payment may apply.

I’m unable to check your device eligibility in this chat. Please log in to the Maxis app or Maxis Online Store, then select your preferred device, rate plan and contract type. Your eligibility will be assessed based on your account status and selections. The available contract options, applicable monthly instalments and any advance payment required will be shown before you confirm your order.

Pre-order is available with Maxis Postpaid 89, 99, 109, 139, 169 and 199; Maxis Unlimited Postpaid 89, 99, 109, 139, 169 and 199; and Maxis Postpaid Share 48 with Zerolution. Selected customers may also pre-order through the Maxis app, subject to the applicable plan and account eligibility.

Eligible Maxis Postpaid Share 48 supplementary lines can pre-order with Zerolution, subject to device and account eligibility. For Maxis Family Plan member lines, device purchase will be available from launch on 18 September 2026, subject to eligibility and stock availability.

The registered account owner must log in and complete the required eligibility assessment, contract acceptance and order confirmation for the relevant line. The available device and contract options will depend on the eligibility of that line.

No, not with a Hotlink plan. You must first switch to an eligible Maxis Postpaid plan before placing a pre-order. Your application is subject to an eligibility assessment, and a Rate Plan Advance Payment or Device Advance Payment may apply.

Device eligibility is not based only on how long you have been a Maxis customer or your current rate plan. It is assessed based on your account status, selected device, rate plan, contract type, payment history of all your accounts and other applicable eligibility requirements. Please proceed with the logged-in purchase journey to view the options available to you.

Yes. You may pre-order through your Maxis Business account manager, if you have one, or through your current Maxis Business sales channel. The prevailing Maxis Business plans, offers and eligibility requirements apply.

Yes. All device contract applications submitted during the pre-order period are subject to a credit and eligibility assessment. A Rate Plan Advance Payment or Device Advance Payment may apply.

Yes, if you are eligible for a Normal Device Contract with an eligible Maxis Postpaid plan. Zerolution is not available to foreign customers. Your application is subject to registration, credit and plan eligibility requirements, and applicable advance payments or deposits may apply.

If your existing device contract has one month or less remaining, the remaining contract may be waived automatically, subject to system eligibility. The applicable contract status and charges will be shown during your purchase journey.

Early termination charges may apply if you end your existing contract before it expires. The applicable amount will be shown or explained before you confirm the new contract.

Yes. You can keep your existing Maxis mobile number when upgrading, subject to eligibility.

Yes. You may change to an eligible Maxis Postpaid plan during pre-order. Any plan change, contract and applicable charges will be shown before you confirm your order.

Yes, subject to the eligible plans, credit assessment and maximum number of lines allowed under your account.

The contract types available to you will be shown after you complete the eligibility assessment. Depending on the assessment, you may be offered a Normal Device Contract. Please review the applicable upfront payment, contract period and charges before confirming your order.

Device eligibility is determined through the eligibility assessment based on your account status and selected device, rate plan and contract type.

The assessment result cannot be changed manually

A Device Advance Payment may be required based on your account’s eligibility and credit assessment. The amount may vary depending on your account status, selected device, rate plan, Zerolution tenure and credit assessment. The amount will be shown before you confirm your order and will be returned to you through monthly bill rebates over your Zerolution contract period, subject to the applicable terms and conditions.

Yes. Your Device Advance Payment will be returned through monthly bill rebates over your Zerolution/Normal contract period, provided your account remains active and subject to the applicable terms and conditions.

No. Device Advance Payment may be required and is returned through monthly bill rebates over the contract period. Device Upfront Payment is the one-time device price payable under a Normal Device Contract and is not returned through monthly bill rebates.

No. Your Device Advance Payment is determined through your account’s eligibility and credit assessment and cannot be waived or reduced. The applicable amount will be shown before you confirm your order and will be returned to you through monthly bill rebates over your Normal Contract or Zerolution contract period, subject to the applicable terms and conditions.

Log in to the Maxis app, select the relevant mobile service and go to Service > View Details > View Contract. You can view your contract type, contract end date and any applicable early termination charge.

Yes. Zerolution is available with 24- or 36-month instalment plans at 0% interest. The 48-month option is available with eligible Maxis Postpaid 139 plans and above. All options are subject to credit and eligibility assessment. Zerolution is not available to foreign customers, but they may apply for a Normal Device Contract.

No. Outright purchase, whether with or without a Maxis line, is not available during the pre-order period or at launch.

For online pre-orders, payment can be made by credit card or FPX online banking. Credit card and debit card payments are accepted at physical sales channels.

The Device Advance Payment (DAP) is determined based on several factors, including the device, rate plan, customer eligibility and credit assessment. As these factors differ for each customer, the applicable DAP may vary accordingly.

Selected accessory and trade-in offers may be available during the pre-order period, subject to eligibility, stock availability and the applicable terms and conditions. Visit the Maxis website for the latest offers.

No. Pre-order promotions cannot be combined with other offers. However, you may purchase selected accessories at the applicable discounted price when collecting your device.

The final trade-in value depends on the model, storage capacity, condition and inspection result. Any value provided before inspection is only an estimate.

Selected Apple and non-Apple devices may be eligible for trade-in, subject to the current eligible-device list, device condition and inspection result.

The trade-in is completed only after you collect or receive your new device. Bring your old device to any Maxis store for inspection. If you accept the final trade-in value, your old device will be collected immediately and the value will be credited to your Maxis bill/account.

Back up your data, sign out of your accounts, turn off device-locking and tracking features, and erase your personal data before handing over your device.

No. You must complete your pre-order first. After collecting or receiving your new device, visit any Maxis store to trade in your old device. The accepted trade-in value will be credited to your Maxis bill/account.

Your Zerolution monthly instalment amount will remain unchanged and continue to be billed as usual. However, the trade-in value will be credited to your Maxis account and offset against the total amount payable on your bill, including the Zerolution monthly instalment, until the credit is fully used.

No. A device with an active Maxis device contract is not eligible for trade-in. You may check your contract status through the Maxis app before visiting a participating Maxis store.

Your final trade-in value will be credited to your Maxis bill or account immediately after the trade-in transaction is completed and the amount should reflected in your next bill statement

You can check your order status in the Maxis app by going to Support > My Activities > Order & Delivery. If your order is not displayed after 5 minutes, use https://store.maxis.com.my/ordertracking?gl. Please have your order reference and registered mobile number ready.

It may take up to 5 minutes for your order to appear in the Maxis app. To check, go to Support > My Activities > Order & Delivery. If the order is still not displayed after this period, use https://store.maxis.com.my/ordertracking?gl. Please have your order reference and registered mobile number ready.

Not necessarily. If you have received an order confirmation email, your order may still be processing or may not yet have appeared in the Maxis app. Please allow up to 5 minutes for the order status to be updated. If it is still unavailable after that, use may proceed to chat or call us at 123.

For iPhone 18 Pro and Pro Max preorder placed through Maxis Centre or Maxis Exclusive Partners from 12- 17 September, 2026 your order will appear in the Maxis app by going to Support > My Activities > Order & Delivery or use https://store.maxis.com.my/ordertracking?gl.

Yes. You can collect your device from the Maxis Centre selected when placing your pre-order. We will notify you by WhatsApp when your device is ready for collection.

The registered account owner must bring their original, valid NRIC for identity verification. Eligible foreign customers must bring their original passport.

No. Third-party collection is not allowed. The registered account owner must collect the device and complete the required identity verification.

Option 1 — Transfer an existing Maxis eSIM from your old iPhone:

1. Keep both iPhones close together and turn on Bluetooth.
2. On the new iPhone, go to Settings > Mobile Service > Set Up Mobile Service.
3. Select the Maxis number to transfer and tap Continue.
4. Tap Transfer Number and approve the transfer on the old iPhone.
5. On the secure Maxis eSIM Transfer page, enter the account owner’s NRIC or passport number and email address.
6. Enter the OTP sent by SMS. The new eSIM profile will download and install automatically.

Option 2 — Install a new Maxis line or use an eSIM QR code:

1. Open the iPhone camera, or go to Settings > Mobile Service > Add eSIM.
2. Select Use QR Code and scan the code from the Maxis activation email or physical kit.
3. Alternatively, download the Maxis app, log in with your Maxis ID, tap the eSIM icon and select eSIM is Ready to Install.
4. Follow the on-screen instructions.

Maxis store staff may provide basic setup guidance, but please back up your existing device before visiting. Assistance may vary by store.

Yes. Your iPhone comes with a one-year Apple limited warranty. Warranty service is available through an Apple Authorised Service Provider and is subject to Apple’s warranty terms.

Yes. All device contract purchases come with the option of three months’ complimentary Maxis Device Care. Charges apply after the complimentary period. If you do not sign up during pre-order, you can still add Maxis Device Care within seven days.

Please visit Apple’s website to check the availability, pricing, coverage and purchase details for AppleCare+.

If your device was delivered, call 123 within 24 hours of receiving it. If you collected it from a Maxis Centre, return to the same Maxis Centre within 24 hours. The device will be assessed under the Dead on Arrival process, and a replacement will be arranged after verification.

Stock may be replenished in batches. However, we cannot guarantee when a particular model, colour or storage capacity will become available.

No. Once your order is confirmed, the device model, colour and storage capacity cannot be changed. Please check all order details carefully before submitting your order.

No. Once your pre-order is confirmed, it cannot be cancelled. Please check your device, rate plan, contract type, fulfilment method and other order details carefully before submitting your pre-order.

No. A confirmed pre-order and its associated contract or offer cannot be transferred to another person.

Availability and delivery times may vary by model, colour and storage capacity. We will notify you by SMS if your expected availability changes. You can also check your delivery status in the Maxis app under Support > My Activities > Order & Delivery.

No. The delivery address cannot be changed after your order is confirmed. Please check your delivery address carefully before submitting your order.

No. You cannot switch between delivery and store collection after your order is confirmed. Please select your preferred fulfilment method before submitting your order.

No. The selected collection location cannot be changed after your order is confirmed. Please check the collection location carefully before submitting your order.

Not yet. Pre-orders will open on 16 October at 8:00 PM. Maxis offers and purchase details will be announced closer to the pre-order date. Please check the Maxis website for the latest updates

iPhone Duo will be available from Maxis from 23 October 2026, subject to stock availability.

Maxis pricing and offers will be announced closer to the pre-order date. Please check the Maxis website for the latest updates.

No. Pre-orders have not opened yet. iPhone Duo pre-orders from Maxis will begin on 16 October at 8:00 PM.

Maxis availability by colour and capacity will be confirmed closer to the pre-order date and will be subject to stock availability.

Maxis purchase channels and fulfilment options will be announced closer to the pre-order date.