Click here for stores with 100% vaccination status. See you soon!

Click here for stores with 100% vaccination status.

Safeguard yourself from phishing, learn more

Safeguard yourself from phishing, learn more

here.

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

Frequently Asked Questions

Device Guard

  • The Device Guard application is an app specially for devices with contract. It is meant to give you a peace of mind, in case of loss & theft, where you may call Maxis to lock your phone.

    In addition to that, you will receive timely reminders on your phone to help manage your bills effectively.

    For devices still within contract, Maxis may block certain applications & access to the phone if there is default on your Maxis bill/ instalment payment.

  • Device Guard has the functionalities to progressively block social media applications, messaging applications & the phone itself. This will only happen if your Maxis bill/ instalment payments are defaulted.

    To help you stay current with your bill payment, the app will send notifications to remind you and help you manage your payment effectively.

  • Currently, Device Guard is applicable for all Google Android devices sold on Maxis Zerolution to Consumer and Business Individual customers.

  • No, Device Guard is applicable for all Google Android devices sold on Maxis Zerolution to Consumer and Business Individual customers.

  • Yes, Device Guard is applicable for all Google Android devices sold on Maxis Zerolution to Consumer and Business Individual customers.

  • The Device Guard is ONLY effective within the contract period of Maxis Zerolution. During it’s effective period, un-instalment is not allowed.

  • The Device Guard is ONLY effective within the contract period of Maxis Zerolution. During it’s effective period, factory reset is not allowed.

  • Should you choose to terminate your contract and/or complete your contract period, Device Guard will be deactivated and you can uninstall the application yourself.

  • No. Should you choose to terminate your contract and/or complete your contract period, Device Guard will be deactivated and you can uninstall the application yourself.

  • Do rest assured that Device Guard does not access your personal data and collect your personal data. We have conducted a series of tests to ensure that the application does not access/ collect your personal data & is not hackable by any 3rd party applications.

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels