What Does a Phone and Device Care Plan Cover?

From staying connected and capturing memories to handling work and daily tasks, we rely on our phones for everything. But even the most careful users experience accidents like drops, spills, or hardware malfunctions. Accidents happen, and it's important to prioritise phone care — similar to how one might buy insurance for their home or valuables. 

Device care plans take care of this worry and give you peace of mind. In this article, we’ll walk you through what device care and protection options typically cover (and don’t), how they differ from standard warranties, and how a little extra protection can save you from surprise repair bills or even replacing your broken devices outright.

Your Manufacturer's Warranty: What Does It Cover (and Not)?

A standard manufacturer's warranty is your first line of defense, but it has specific limitations.

• What’s Usually Covered in a Standard Warranty: Typically covers manufacturing defects, software faults, and battery issues. The duration is usually 12 months. 
• What It Doesn’t Cover: It doesn’t include accidental damage (like a cracked screen), liquid damage, loss, or theft. Manufacturer support usually ends once the warranty expires, and out-of-warranty repairs can cost hundreds of ringgit. A common misconception is that your phone's built-in warranty is enough for all situations. 

How Else Can You Protect Your Device? Introducing Maxis Device Care

Maxis Device Care is a device protection program designed to fill the gaps left by a standard manufacturer's warranty. It's tailored for real-life usage and is a great option for users on Maxis device contracts. The program includes insurance coverage underwritten by AIA General Berhad.

• Key Features:
  • Accidental Damage Protection: Covers drops, spills, and screen cracks.
  • Extended Protection: Provides coverage beyond the initial 12-month manufacturer's warranty. 
  • Peace of Mind: Frees you from worrying about hefty repair costs or out-of-pocket expenses for accidents.
  • Benefits: Available for both Android and iPhone users. 

Here's a simple comparison of what's covered by Maxis Device Care:

Is It Expensive to Sign Up for Maxis Device Care?

Maxis Device Care offers different plans with a monthly fee that depends on the unsubsidized retail price of your device from RM19 per month onwards.

Two Plans Available:

Coverage and Claims:

• Accidental Damage/Liquid Damage: A deductible applies for each claim, and the limit of liability is the recommended retail price of the device. 
• Screen Crack: No deductible applies, and the coverage limit is up to RM2,000. 
• Attended Theft (Plus plan only): A deductible applies for each claim, and the limit of liability is the sum insured. 
• Both plans have a maximum number of claims per device during the coverage period. The standard plan allows for one claim, while the Plus plan allows for two claims (one for damage/crack and one for theft). 

How Do You Sign Up for Maxis Device Care?

You can subscribe to Maxis Device Care when you purchase a new device at any Maxis store. Alternatively, you can sign up by calling 123, but this must be done strictly within seven days of your device purchase. The program is available to new and existing Maxis postpaid customers.

Conclusion

Your phone goes everywhere with you, so it's only fair to give it the protection it deserves. While your manufacturer's warranty offers some basic coverage, it often falls short when accidents happen. A good device care plan takes the stress out of life’s little accidents and ensures you’re never left disconnected. With Maxis Device Care, you can enjoy extra coverage and support long after your manufacturer's warranty ends. Learn more here.