What is Postpaid to Prepaid Conversion?

Switch your Maxis Postpaid plan to a Hotlink Prepaid plan to enjoy pay-as-you-go flexibility while keeping your number.

Where can I request to change from Maxis Postpaid to Hotlink Prepaid?

You can make your request at any Maxis Centre .

What are the eligibility requirements for converting to prepaid?

Your postpaid line must have been active for at least 6 months, be free from any contract obligations, and be registered under your name and ID.

Can I convert if my postpaid line is under a company name?

No, you must first complete a transfer of ownership to your personal name before requesting the conversion.

Do I need to settle my bills before converting?

Yes, all outstanding bills for your account(s) must be settled before conversion.

Will I receive any bills after converting to prepaid?

Yes, you will receive a final prorated bill after successful conversion.

Is there a minimum tenure requirement for conversion?

Yes, your postpaid line must have been active for 6 months or more.

Can I convert if I'm still under contract?

No, you must ensure your postpaid line is not obligated with any contract before converting.

Do I need to change my SIM card?

If you are using a 4G SIM card, you will not need to change it during the conversion process. Our store representatives will assist you with this. To check, just dial *100*8*5# from your phone.

Can I switch back to Maxis Postpaid later?

Yes, you have to request for change, and it will be subjected to the current postpaid eligibility check and sign up with current rate plan.

Frequently Asked Questions

Postpaid to Prepaid

Maxis Postpaid to Hotlink Prepaid Conversion

Switch your Maxis Postpaid plan to a Hotlink Prepaid plan to enjoy pay-as-you-go flexibility while keeping your number.
You can make your request at any Maxis Centre.
Your postpaid line must have been active for at least 6 months, be free from any contract obligations, and be registered under your name and ID.
No, you must first complete a transfer of ownership to your personal name before requesting the conversion.
Yes, all outstanding bills for your account(s) must be settled before conversion.
Yes, you will receive a final prorated bill after successful conversion.
Yes, your postpaid line must have been active for 6 months or more.
No, you must ensure your postpaid line is not obligated with any contract before converting.
If you are using a 4G SIM card, you will not need to change it during the conversion process. Our store representatives will assist you with this. To check, just dial *100*8*5# from your phone.
Yes, you have to request for change, and it will be subjected to the current postpaid eligibility check and sign up with current rate plan.

Looking for the right Postpaid Plan?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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