What is a Maxis Network Exclusive device?

A Maxis Network Exclusive device is locked to work only with Maxis SIM cards. This allows us to offer higher discounts on iPhones and/or lower advance payments, making these devices more accessible to our customers.

What devices are available as Maxis Network Exclusive?

Currently, the following devices are available as Maxis Network Exclusive: iPhone 13 128GB (purchased from January 15, 2024) iPhone 14 128GB (purchased from January 15, 2024) iPhone 15 128GB (purchased from January 23, 2025)

What special offers are available for Maxis Network Exclusive devices?

Please visit Maxis Online Store for our current iPhone offers and promotions.

How long will my device remain locked to the Maxis network?

Maxis Network Exclusive devices will only work with Maxis SIM cards for only 12 months from the date of purchase.

When and how will my device be unlocked?

Your device will automatically be unlocked when: 12 months have passed since the date of purchase Your device is not flagged for fraud or reported as lost/stolen Your account is in good standing with all bills fully settled

Can I unlock my device earlier than 12 months?

Yes. You have the option to pay the full remaining Zerolution installments or fulfill your contract obligation (either 24 or 36 months), and your iPhone will be unlocked within 1-2 business days. Visit any Maxis Store for assistance with early unlocking.

If I suspend my service, will it affect when my device gets unlocked?

No, suspending your service does not change the date when your device becomes eligible for unlocking. Note: If your device is suspended because it was reported lost or stolen, it will not be eligible for unlocking.

Frequently Asked Questions

Maxis Network Exclusive Devices

About Maxis Network Exclusive Devices

A Maxis Network Exclusive device is locked to work only with Maxis SIM cards. This allows us to offer higher discounts on iPhones and/or lower advance payments, making these devices more accessible to our customers.
You can identify a Maxis Network Exclusive device in these ways:

The device will not activate with a non-Maxis physical SIM or eSIMCheck your phone settings:

Check your phone settings:

Open Settings

Tap General, then About

Scroll to Carrier Lock - it will display as "SIM locked"
Purchase Information
Currently, the following devices are available as Maxis Network Exclusive:

iPhone 13 128GB (purchased from January 15, 2024)

iPhone 14 128GB (purchased from January 15, 2024)

iPhone 15 128GB (purchased from January 23, 2025)
Please visit Maxis Online Store for our current iPhone offers and promotions.
You can purchase these devices:

Online through the Maxis Online Store (look for devices labelled "Maxis Network Exclusive")

At any Maxis Store nationwide
Usage Information
Maxis Network Exclusive devices will only work with Maxis SIM cards for only 12 months from the date of purchase.
Yes! You can still use Maxis' international roaming services when traveling abroad with your Maxis Network Exclusive device. Simply purchase our affordable data roaming passes to stay connected.

Unlocking Your Device
Your device will automatically be unlocked when:

12 months have passed since the date of purchase

Your device is not flagged for fraud or reported as lost/stolen

Your account is in good standing with all bills fully settled
Yes. You have the option to pay the full remaining Zerolution installments or fulfill your contract obligation (either 24 or 36 months), and your iPhone will be unlocked within 1-2 business days. Visit any Maxis Store for assistance with early unlocking.

Special Scenarios
No, suspending your service does not change the date when your device becomes eligible for unlocking.

_{Note: If your device is suspended because it was reported lost or stolen, it will not be eligible for unlocking.}

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.