Frequently Asked Questions
Home Zerolution
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Maxis Home Zerolution lets you upgrade your home effortlessly! Get the latest smart devices (like routers, security cameras, or smart TVs) bundled with your Maxis Home Fibre or WiFi plan.
How it works:
- 0% interest: Pay in small monthly installments over 24 or 36 months.
- No upfront cost: Spread the cost of your device while enjoying your internet plan.
- Flexible choices: Pick a plan that fits your budget and lifestyle.
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You’re eligible if you’re:
An existing Maxis Fibre/Home WiFi customer, or
A new customer signing up for Maxis Fibre/Home WiFi. -
You can subscribe to one (1) home device per Maxis Home Fibre or Home WiFi service.
Note: subject to eligibility check.
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An advance payment for the Home Device may be required, depending on the eligibility check conducted at the time of transaction.
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The Device Advance Payment (DAP) is collected as a token of your commitment, and it will be fully refunded to you as monthly bill rebates over your contract period. Example:
A RM240 DAP on a 24-month plan = RM10 will be credited monthly to your bill.
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Choose a plan that fits your budget:
- 24-month contract (2 years)
- 36-month contract (3 years)
Important: The contract starts on your subscription date (when you sign up), not when your device is delivered.
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You can upgrade your fibre plan at any time during the contract period. However, downgrading your fibre plan will trigger the remaining balance for your device.
The remaining device balance will also be charged if any of the following occur during the contract period:
- Termination before contract ends
- Transfer ownership
- Relocation to non-serviceable areas
- Downgrade from original Fibre or Home WiFi entry plan
- Stop being a subscriber of Maxis Unlimited Postpaid & Fibre or Maxis Unlimited Postpaid & Home WiFi.
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Brand Product Warranty Period Contact Number Acer Acer Laptop Carry in Warranty Contact Options:
- Hotline 1800-88-1918
Monday to Friday 9:00am-6:00pm - Whatsapp Repair Status : +60162173238
- Send an email to support@highpoint.com.my
Dyson Dyson Vacuums, Air Purifier, Haircare Carry in Warranty Contact Options:
- Hotline 1800-18-8898
Monday to Friday 9:00am-5:00pm
Saturday: 10:00am-5:00pm
Sunday: 10:00am-4:00pm - Send an email to dysoncs@dancomc.com.my
Huawei Huawei Matebook Carry in Warranty Contact Options:
- Hotline 1800-22-0086
Monday to Sunday 9:00am-9:00pm - Send an email to support.my@huawei.com
Refer to the link below for the closest service centre to your location:
https://consumer.huawei.com/my/support/service-center/Huawei Huawei TV On-site Warranty Contact Options:
- Hotline 1800-22-0086
Monday to Sunday 9:00am-9:00pm - Send an email to support.my@huawei.com
Refer to the link below for the closest service centre to your location:
https://consumer.huawei.com/my/support/service-center/LG
LG TV On-site Warranty
(TV installation premise)Contact Options:
- Toll Free: 1300-822-822
Monday to Friday: 9am to 6pm
Saturday: 9am to 1pm
Sunday & Public Holiday: Closed
Samsung Samsung TV On-site Warranty
(TV installation premise)Contact Options:
- Hotline 1 800 88 9999
Monday to Sunday 24 Hours
Sharp Sharp TV On-site Warranty Refer to the PDF below for instructions on warranty: (https://www.maxis.com.my/content/dam/mxs/documents/pdf/maxis-zerolution-warranty-registration.pdf)
Contact Options:
- Email : sharpcs.support@my.sharp-world.com
- Tel : 03-8026 6228
Hours: 9am - 6pm
No working on public holidays and weekend
Sony PlayStation 5 Carry in Warranty Contact Options:
- Hotline 1300 88 1233
- Mon-Fri 9am - 6pm (except Public Holidays)
For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).
http://www.sony.com.my/section/servicecentresSony Sony TV On-site Warranty
(TV installation premise)Contact Options:
- Hotline 1300 88 1233
- Mon-Fri 9am - 6pm (except Public Holidays)
Apple iPad, iPad Air & iPad Mini Carry in Warranty Contact Options:
- Hotline 1800 803 638
- Mon-Fri 9am - 6pm
Refer to the link below for the closest service provider to your location:
For non-Apple devices, should you have any difficulties while contacting the manufacturers on delivery status, repair and maintenance & warranty updates, you can reach out to a dedicated Customer Service hotline at 012-969 6305 by our appointed partner MTT Solutions Sdn Bhd.
Home Device warranty is independent of Maxis Fibre and Maxis Home WiFi contracts or subscriptions.
- Hotline 1800-88-1918
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The minimum commitment period of the Zerolution subscription is either:
- Twenty-three (23) months + ONE (1) month extended period. Extended period (24-month) subjects to Device Returning Policy
- Thirty-five (35) months + ONE (1) month extended period. Extended period (36-month) subjects to Device Returning Policy
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You have two options:
Return the device within 1 month (extended period):
- Return it in good working condition.
- We’ll cancel your Zerolution plan and waive all fees.
Keep the device:
- Stay subscribed for your full term (24 or 36 months).
- Own the device outright after completing payments.
Note: Returns are not accepted after the 1-month window.
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Please do expect a call, SMS or WhatsApp message from our delivery partners within 10 days from sign up.
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You will need to be present for identity validation purpose.
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Our delivery partner will contact you to confirm delivery date and time. Priority delivery is available with an additional fee of RM50 for deliveries scheduled before 10am (Monday to Saturday).
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Our delivery partner will contact you to confirm delivery date and time. Changes of delivery date is not allowed after confirmation.
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The Home Device will be delivered to your Fibre installation address only, and your preferred delivery address for Home WiFi only.
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Your delivery includes:
- In-home setup: A friendly driver will:
- Bring the device into your home.
- Unbox it and help you inspect for damage (scratches, dents, etc.).
- Perform a quick setup check (power on, basic functions).
- Sign-off: Only sign the delivery note after confirming the device works properly.
⚠️ Important:
- Do NOT sign or accept the device if it’s damaged or won’t turn on.
- Contact us immediately at [support link] for assistance.
- In-home setup: A friendly driver will:
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Standard delivery is free of charge for all Home Devices. However, if you would like to choose for any installation service including install TV to a wall bracket, installation charges may applicable.
Installation charges depending on your installation option. Please confirm your installation options prior to delivery.
- Delivery only (without installation)
- It’s free of charge.
- Install TV stand
- It’s free of charge. We will cover the delivery + install the TV stand.
- Existing wall bracket
- Installation fee of RM75 If you would like to install the Samsung TV to your existing wall bracket which can be used and fits the new TV.
- New wall bracket
- Drilling is required to install the new bracket. The installation fee covers manpower and new wall bracket.
Installation fee is RM150 (for 50” TV) or RM200 (for 65” TV)
- Drilling is required to install the new bracket. The installation fee covers manpower and new wall bracket.
- Delivery only (without installation)
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Installation charges depending on your installation option. Please confirm your installation options prior to delivery.
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If you selected an installation option with charges, you are required to make payment to the below account for installation service.
Company: MTT Solutions Sdn Bhd
Bank: Am Bank Berhad
Bank account number: 888-1030-468519 -
You can check your device contract details on the Maxis app, including the expiry date or remaining period:
From the Home screen:
- Select your service
- Scroll down to "Service Details"
- Tap on "Contract"
Your active contract details will be displayed, including:- Plan
- Device
- Contract Name
- Start Date
- End Date
- Early Termination Fee
Note: Contract details are only available for active contracts.
