Frequently Asked Questions
Bill Delivery Methods
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eBill is an electronic version of your traditional paper bill. By subscribing, you’ll receive your monthly statement in your preferred format (itemized, summarized, or itemized with SMS details) directly via email.
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Easy Access
View, download, or print current and past bills anytime, anywhere. Access them through:- Your email inbox
- The Maxis app
- Maxis Care
Enhanced Security
eBills are securely delivered to your inbox, eliminating risks like loss or theft associated with physical mail.No Extra Cost
Enjoy eBill services free of charge—no monthly fees!Eco-Friendly Choice
Reduce paper waste and help conserve forests. By choosing eBill, you and Maxis contribute to a greener Malaysia. -
Quick Tutorial
Watch this step-by-step video guide to switch from Paper Bill to eBill.Step-by-Step Guide via Maxis app and Maxis Care
Open Bills Section
Launch the Maxis App or log in to Maxis Care.
Select Bills.
Choose Your Account
Select the account you want to enable eBill for.Enable eBill
Go to Manage Bill > eBill.
Toggle the switch to ON (green = active).
If it’s OFF, swipe to enable it.Enter Your Email
Provide your preferred email address.
A verification link will be sent instantly.Verify Your Email
Check your inbox for an email titled “Maxis eBill - Email Verification”.
Click the link immediately to complete your subscription.
Can’t find it? Check your spam/junk folder.Done! You’ll now receive eBills via email.
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This may occur due to the following reasons:
- Verify Your Subscription Status
Log in to the Maxis App or Maxis Care.
Navigate to Bills > Select your account > Manage Bill.
Confirm the eBill toggle is switched ON (green). - Email Verification Not Completed
Ensure you clicked the verification link sent to your email within 24 hours of signing up.
If not, re-enable eBill and check your inbox (including spam/junk folders) for the email titled “Maxis eBill - Email Verification”. - Subscription Timing Relative to Billing Cycle
If you subscribed less than 48 hours before your Statement Date, eBill will activate in the next billing cycle.
Example:
Statement Date: 7th of each month.
eBill sign-up date: 6th April → eBill begins on 7th May.
- Verify Your Subscription Status
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The computer-generated email may have been mistaken by your email provider as junk or spam mail. If this is the case, you'll need to contact your email provider directly. Alternatively, include maxis@maxis.xmr3.com in your address book.
INFO: You may refer to Page 1 of your monthly bill statement (top-right corner) for your Statement Date.
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Yes, you can choose to receive a paper bill by post. Here’s how:
How to request a paper bill: During registration: Inform our team that you prefer a paper bill.
After registration: Update your preference anytime via Maxis App or Maxis Care
Important notes:
A fee applies for paper bills:
RM10/month for Itemized Bill or Itemized SMS Bill.
RM5/month for Summarized Bill.
To avoid fees, consider switching to free eBills (electronic bills). They’re eco-friendly and accessible via email. -
You may change your billing address via:
- Maxis Care > Profile > Billing Address
- Maxis app > Me > Account > Billing Address
- Call us at 123
- Maxis Care > Profile > Billing Address
Need to get in touch with us?
Contact Maxis Customer Service