MaxisONE Home | Maxis

Fast WiFi access everywhere in your home, with the help of our team of Maxperts

Browse the internet on your couch. Watch videos in the kitchen. Do everything online, anywhere in your house. MaxisONE Home guarantees the best WiFi experience – from a reliable end-to-end WiFi setup by Maxperts to high-speed internet access in every corner of your home. On top of that, you’ll also get to enjoy unlimited access to iflix, unlimited calls and so much more!

Watch on any TV

with Chromecast

Unlimited calls

to all mobile
and landlines

Unlimited iflix

access at home
and on mobile

Maxperts
end-to-end setup

with 30-day money
back guarantee



Watch on any TV

with Chromecast

Unlimited calls

to all mobile and landlines

Unlimited iflix

access at home and on mobile

Maxperts end-to-end setup

with 30-day money back guarantee

Experience MaxisONE Home today

Experience
MaxisONE Home today

MaxisONE Home 10Mbps
RM139
+
  • FREE Home Router/Gateway
  • Pay-as-you-use voice calls
MaxisONE Home Lite 30Mbps
RM179
+
  • UNLIMITED iflix access
  • FREE Home Router/Gateway
  • FREE Maxperts consultation with end-to-end setup
  • Pay-as-you-use voice calls

ADD-ON*: Chromecast for just RM1
MaxisONE Home 30Mbps
RM189
+
  • UNLIMITED iflix access
  • FREE Home Router/Gateway
  • FREE Maxperts consultation with end-to-end setup
  • UNLIMITED voice calls to all mobile and landlines

ADD-ON*: Chromecast and WiFi Extender for just RM1
MaxisONE Home 50Mbps
RM219
+
  • UNLIMITED iflix access
  • FREE Home Router/Gateway
  • FREE Maxperts consultation with end-to-end setup
  • UNLIMITED voice calls to all mobile and landlines

ADD-ON*: Chromecast and WiFi Extender for just RM1
MaxisONE Home 100Mbps
RM299
+
  • UNLIMITED iflix access
  • FREE Home Router/Gateway
  • FREE Maxperts consultation with end-to-end setup
  • UNLIMITED voice calls to all mobile and landlines

ADD-ON*: Chromecast and WiFi Extender for just RM1
*Add-ons are available for existing MaxisONE plan customers only.
Check Coverage






Find out how you can get better WiFi with better installation by our team of Maxperts

"Max what?" you say. Maxperts – our dedicated team of internet experts that'll help you put together the ultimate home fibre broadband experience. It's not just about putting a router in your house and leaving it there. Expect a total broadband set-up so you get consistently fast Wi-Fi everywhere you need it to be.


SCAN different rooms and living spaces in your home to detect possible signal interferences and understand your family's internet device needs


OPTIMISE your WiFi signal by recommending the best router placement and solutions to increase signal strength and coverage throughout the house for consistently fast internet speeds in every room.


SOLVE your Internet needs with the necessary cabling and installations. Once it's done, enjoy a stable high-speed Internet surfing experience on multiple devices, all around your home.


What our customers say about us


Your installer was very patient as I am moving into new premises and he adjusted to the environment that was noisy and chaotic. He also did a very good job in installing the services and he came in the next day to complete the job with quality unlike other companies with the motive of completing the job.


Mr. Tan, Condominium, Selangor



I like the initiative your guys took to check the signal around the house and glad that you suggested the devices to improve the coverage.


Andrew Thomas Eriksson, Landed Residence, Selangor



Your installer came on time and were very punctual. The moment they came in, they started looking for locations to place the router and was well versed on their job. They were very efficient in their explanation on the services and technicality. All the services were working fine and that is a lot for me.


Audrey Nichol, Condominium, Kuala Lumpur



I’m happy that the Wi-Fi blind spots within the house is solved and your services are way better than other service providers.


Miss Azalia, Landed Residence, Kuala Lumpur


Frequently Asked Question

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What are the new MaxisONE Home plans?

There are 5 new MaxisONE Home plans:

  • MaxisONE Home 10Mbps – RM139
  • MaxisONE Home Lite 30Mbps – RM179
  • MaxisONE Home 30Mbps (with unlimited voice) – RM189
  • MaxisONE Home 50Mbps – RM219
  • MaxisONE Home 100Mbps – RM299

How does one sign up for these plans?

These plans will be made available to new subscribers/customers as well as existing fibre customers who will need to opt-in by either walking in to our Maxis centres or calling our Customer Care line.

How do we get Maxperts’ services?

All new customers who sign up for a MaxisONE Home package (starting from MaxisONE Home 30Mbps and above) will be able to enjoy Maxperts’ services.

What is this Maxperts all about?

The Maxperts are highly trained, specialised installers who will act as your consultants to ensure that you have great broadband experience right from the start.

How can Maxperts help me achieve better broadband?

Maxperts will spend majority of the time talking to you to better understand where and how you use the internet. They will figure out where you use broadband most often and how many devices are at use at your home. With that, they will propose the best router placement and suggest if any additional equipment is required.

Are Maxperts still available for RM188 as per the previous offer?

Yes, they are.

After I signed up for this offer, can I relocate?

Yes, you can relocate and a new 24-month contract will be imposed.

How long is the contract period?

You will be contracted for 24 months upon registration of the new plan.

What if I terminate the service prior to the 24-month period?

You will need to pay Maxis RM500 for early termination.

After I sign up for this offer, can I still change the package?

Any downgrades will only be allowed after 6 months of tenure.

Can I upgrade/downgrade to another package?

Customers on existing (old/legacy) plans are required to opt-in via walking into our Maxis Centres or calling in our Customer Care line.

If I downgrade from 50Mbps to 30Mbps in the 4th month, will the penalty of RM500 be auto-triggered by the system?

There will not be a penalty but a new contract will be triggered. Customers with less than 6 months tenure are not allowed to downgrade.

If I lose the WiFi Extenders and/or Chromecast due to theft and are still under warranty period, do I get to replace them for free or is there a charge?

We will treat this on a case-to-case basis. You may log your case by calling our toll-free numbers at 1 800 82 1123 (or dial 123 from your Maxis mobile number) for consumers or 1 800 82 1919 (or dial 1919 from your Maxis mobile number) for businesses.

What is Maxis Fair Usage Policy (FUP)?

FUP is in place for quota on your home fibre and Voice over Internet Protocol (VoIP) usage to avoid any excessive usage of quota or VoIP calls from your home fibre network. More details can be found in the product T&C on our website.

I'm not happy with your service. How do I exercise the return guarantee?

If you exercise a return guarantee within 30 days after installation, we will verify your claim using the SLA as stated in the terms and conditions. Once we have verified no discrepancies and if you are still unhappy, we will proceed to terminate the service at no charge.

What is this MaxisONE plan offer and what are the benefits?

MaxisONE plan customers who subscribe to the new plans will be eligible for RM1 devices as illustrated in the table below. Non-MaxisONE plan customers will not be eligible for any devices.

RM1 Device Offer
Registered Plans MaxisONE Home 10Mbps MaxisONE Home
Lite 30Mbps
MaxisONE Home 30Mbps (RM189), 50Mbps & 100Mbps
MaxisONE plan 98, 128, 158, 188 n/a 1 x Chromecast 1 x Chromecast
1 x Aztech Home Plugs set
MaxisONE Sabah/Sarawak plan 98, 128, 158 n/a 1 x Chromecast 1 x Chromecast
1 x Aztech Home Plugs set
MaxisONE Sabah / Sarawak Share 98, 128, 158 n/a 1 x Chromecast 1 x Chromecast
1 x Aztech Home Plugs set
MaxisONE Business Plan 98, 118, 148, 188 n/a 1 x Chromecast 1 x Chromecast
1 x Aztech Home Plugs set
What are the criteria to enjoy this offer?

The criteria are:

  • Customer must subscribe to MaxisONE plan 98 and above only.
  • The MaxisONE plan must remain active in order to continue enjoying this offer.
  • Both the Maxis Fibre Internet and MaxisONE plan accounts must be under the same customer (via IC verification).
  • Only applies to MaxisONE plan principal line only.
  • A single MSISDN number can be used for multiple registrations as long as the customer’s IC match for both Maxis Fibre Internet and MaxisONE plan accounts.
  • Not eligible if customer’s line is suspended.

I am currently a Maxis Fibre Internet subscriber. Can I upgrade or downgrade my current plan?

All upgrades into the new plans will be allowed but you are not allowed to downgrade your plan to any of the old legacy plans.

What will happen to fibre speeds when I exceed my monthly quota?

Maxis currently do not have quota limits in place. Our FUP policy will be put in place instead.

Is there a deposit required upon registration?

For Malaysians, there will not be a deposit collected but a RM500 deposit is required for foreign subscribers.

Are these new plans open to Maxis employees?

Yes. All new plans are available to Maxis employees using the same ERP business rules. Any change of plan from legacy fibre plans to the new ones will require a 24-month re-contract.

Are there any installation fees for standard installations for my new fibre service?

No. All standard installation fees will be absorbed by Maxis as part of your package.

Can I sign up for MaxisOne Home plans without the VoIP component?

No. The VoIP component comes together with your fibre service and is not allowed to be decoupled.

My Google Chromecast is faulty. How do I get it repaired or replaced?

If your device is under warranty, you can bring your Google Chromecast to any Maxis Centre to get a replacement. Please ensure to bring along your proof of purchase (first bill details) and it must be in a complete set (as when you received the device).

My Aztech WiFi extenders are faulty. How do I get it repaired or replaced?

Call us at 123 for technical support if your WiFi extenders are faulty or call Aztech directly at 03-7804 8450 (Monday-Friday, 9:00am – 5:00pm) for device replacement.

What is the Power of ONE sale? And how will I be billed for this?

The Power of ONE sale is Maxis’ campaign from 2 November 2016 to 31 January 2017, where selected devices will be made available at RM1 for MaxisONE plan customers only. The RM1 charge will be billed in the first bill statement.

I am an existing Maxis fibre customer. Am I eligible for this offer?

Only MaxisONE plan customers are eligible for this offer. If you’re a Maxis fibre customer but not a MaxisONE plan customer, you will not be eligible for this offer.

I am an existing 10Mbps fibre subscriber. Can I get the Chromecast and WiFi extenders for RM1 if I upgrade to the new 30Mbps plan with unlimited voice?

Yes, you will be eligible for the Chromecast and WiFi extenders for RM1 when you upgrade to the new 30Mbps plan with unlimited voice.

Can I get the Chromecast and WiFi extenders from Maxis Centres or MEPs?

You can only buy the Chromecast but not the WiFi extenders at the Maxis Centres and selected MEPs. WiFi extenders will only be made available via the new plans (30Mbps with Unlimited Voice, 50Mbps and 100Mbps).

I am an existing 10Mbps fibre subscriber. Can I get free iflix when I upgrade to the new 30Mbps or higher plans?

Yes, you will be eligible for the free iflix subscription when you upgrade to the new 30Mbps or higher plans.

How do I know if the iflix voucher I’ve received is a 12-month subscription voucher or not?

It will be written on the voucher that the subscription will be for a duration of 12 months.

I’ve signed up for MaxisONE Home 30Mbps (and above plan). When will I be getting my iflix voucher and devices?

You will receive your iflix voucher and devices via our Maxperts upon successful installation of your new MaxisOne Home service.

How do I activate my free iflix voucher?

Step 1: You will be given a 12-month iflix voucher.
Step 2: Maxperts will guide you on activating your voucher.
Step 3: Go to www.iflix.com.
Step 4: Create a new account or sign in with an existing account.
Step 5: Once logged in, click on the menu located at the top left corner of the website.
Step 6: Select ‘Redeem now’.
Step 7: Key in the voucher code provided.

If there’s a problem with my iflix voucher, how do I replace it?

You need to go to https://piay.iflix.com/contact and lodge a complaint/support request.

Is the iflix subscription free for life or only for 2 years? If we downgrade from 30Mbps to 10Mbps, will the ifix auto-disconnect?

iflix is free as long as the account is active. However, if you downgrade from a 30Mbps or higher plan to the 10 Mbps plan, they will be billed for the use of iflix.

What about additional installation charges? I have requested for additional cabling during installation and it cost me RMX. Do I get a refund for that?

Unfortunately, no. Any additional cabling works are pre-agreed beforehand between you and the Maxperts installation team. Those charges will not be available for refund.

Terms and Conditions

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