MaxisONE Home | Maxis

A fibre broadband that starts right, stays right.

Nobody likes waiting for installers who never show up. And what about those times you don't get a Wi-Fi signal in some areas of your house? With MaxisONE Home, we'll get your fibre broadband experience right; just by starting it right. From on-time appointments to Wi-Fi optimisation around your home, our Maxperts will help make your broadband experience more enjoyable.

What sets us apart from the rest

Expert consultation for optimised home internet

Up to 100Mbps everywhere

Equally fast upload & download speeds

On time every time promise

99.99% on time record

100% satisfaction guaranteed

Or your money back

24/7 customer support

Find out how the Maxperts get your fibre broadband experience right



"Max what?" you say. Maxperts – our dedicated team of internet experts that'll help you put together the ultimate home fibre broadband experience. It's not just about putting a router in your house and leaving it there. Expect a total broadband set-up so you get consistently fast Wi-Fi everywhere you need it to be.


SCAN different rooms and living spaces in your home to detect possible signal interferences and understand your family's internet device needs


OPTIMISE your WiFi signal by recommending the best router placement and solutions to increase signal strength and coverage throughout the house for consistently fast internet speeds in every room.


SOLVE your Internet needs with the necessary cabling and installations. Once it's done, enjoy a stable high-speed Internet surfing experience on multiple devices, all around your home.


What our customers say about us


Your installer was very patient as I am moving into new premises and he adjusted to the environment that was noisy and chaotic. He also did a very good job in installing the services and he deliberately came in the next day to complete the job with quality unlike other companies with the motive of completing the job only.


Mr. Tan, Condominium, Selangor



Your installer came on time and were very punctual. The moment they came in, they started looking for locations to place the router and was well versed on their job. They were very efficient in their explanation on the services and technicality. All the services were working fine and that is a lot for me.


Audrey Nichol, Condominium, Kuala Lumpur




I like the initiative your guys took to check the signal around the house and glad that you suggested the devices to improve the coverage.


Andrew Thomas Eriksson, Landed Residence, Selangor



I’m happy that the Wi-Fi blind spots within the house is solved and your services are way better than other service providers.


Miss Azalia, Landed Residence, Kuala Lumpur

Experience seamless and consistently fast fibre broadband in your home today

MaxisONE Home
Packages available 10Mbps 20Mbps 30Mbps 100Mbps*
Download Speed 10Mbps 20Mbps 30Mbps 100Mbps*
Upload Speed
Data Quota UNLIMITED
Maxperts Consultation Not Available FREE RM188
Free Calls RM30 Worth of Calls
(Inclusive of Maxis to Maxis, Maxis to other networks and International Direct Dial)
Unlimited calls for (Maxis fixed line to Maxis fixed line)
Best package EXCLUSIVE with MaxisONE plan 98 and above.
Monthly Fee RM128  RM148 RM170  RM198 RM220  RM248 RM330  RM398

*MaxisONE Home 20Mbps, 30Mbps is open to all MaxisONE plan 98 and above customers only.
MaxisONE Home 100Mbps exclusive to MaxisONE plan 158, 188, MaxisONE Business and MaxisONE Business Extra.

MaxisONE Home
Packages available 10Mbps
Download Speed 10Mbps
Upload Speed
Data Quota UNLIMITED
Maxperts Consultation Not Available
Free Calls RM30 Worth of Calls (Inclusive of Maxis to Maxis, Maxis to other networks and International Direct Dial)
Unlimited calls for (Maxis fixed line to Maxis fixed line)
Monthly Fee RM128  RM148


MaxisONE Home
Packages available 20Mbps
Download Speed 20Mbps
Upload Speed
Data Quota UNLIMITED
Maxperts Consultation FREE RM188
Free Calls RM30 Worth of Calls (Inclusive of Maxis to Maxis, Maxis to other networks and International Direct Dial)
Unlimited calls for (Maxis fixed line to Maxis fixed line)
Monthly Fee RM170  RM198


MaxisONE Home
Packages available 30Mbps
Download Speed 30Mbps
Upload Speed
Data Quota UNLIMITED
Maxperts Consultation FREE RM188
Free Calls RM30 Worth of Calls (Inclusive of Maxis to Maxis, Maxis to other networks and International Direct Dial)
Unlimited calls for (Maxis fixed line to Maxis fixed line)
Monthly Fee RM220  RM248


MaxisONE Home
Packages available 100Mbps*
Download Speed 100Mbps*
Upload Speed
Data Quota UNLIMITED
Maxperts Consultation FREE RM188
Free Calls RM30 Worth of Calls (Inclusive of Maxis to Maxis, Maxis to other networks and International Direct Dial)
Unlimited calls for (Maxis fixed line to Maxis fixed line)
Monthly Fee RM330  RM398

*MaxisONE Home 20Mbps, 30Mbps is open to all MaxisONE plan 98 and above customers only.
MaxisONE Home 100Mbps exclusive to MaxisONE plan 158, 188, MaxisONE Business and MaxisONE Business Extra.


Frequently Asked Question

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What is this MaxisONE Home Offer?

This is a special Maxis Fibre Internet (MFI) offer for MaxisONE plan (MOP) customers. And for New MFI subscribers, Maxperts will be deployed for your installation process.

What is the benefit of this Offer?

MaxisONE plan customers who subscribe to any of the Maxis Fibre Internet 20/30 Mbps package will enjoy a RM28 perpetual discount per month on their Maxis Fibre bill. For MaxisONE plan customer who subscribe to 100Mbps bundle will enjoy a RM68 perpetual discount.

What are the criteria to enjoy this Offer?

The criteria are: 
Customer must subscribe to MaxisONE plan (excluding MaxisONE plan Lite)
- The MaxisONE plan must remain active in order to continue enjoying this Offer
- BOTH the Maxis Fibre Internet and MaxisONE plan account must be the same customer. (via IC verification)
- Apply to MaxisONE plan principal line only
- A single MSISDN number can be used for multiple registrations as long as customer IC match for both Maxis Fibre Internet and MaxisONE plan
- Not eligible if customer line under suspend status

How long is the contract period for this Offer?

This Offer comes with a 24-month contract period. 

What if I terminate the service prior to the 24 months expiry period?

You will need to pay Maxis RM500 for early termination.

I am currently a subscriber of MFI, can I still enjoy this Offer?

Yes you can opt in for this Offer at the nearest Maxis Centre, provided you meet all the criteria. A new 24 months contract will be imposed. 

As an existing subscriber who has upgraded to this bundle, can I still request for Maxperts?

No. Maxperts are only during installation.

After I signed up for this Offer, can I still change the package?

Yes you can change package within MaxisONE Home bundles and your contract period will continue. 

I am already signed up with FTTH and MaxisONE plan and enjoying a RM20 per month discount. Am I eligible for this?

Yes. You will enjoy a RM28 discount (instead of RM20) per month. A new 24 months contract shall apply in this case.

After I signed you for this Offer, can I relocate?

Yes you can relocate and a new 24 months contract will be imposed.

What will happen if I am no longer a MaxisONE plan subscriber?

You will not enjoy the RM28 monthly discount and you will pay the standard monthly access fee based on your package as set out in the table below:

Maxis Fibre Internet Plans
Speed - Mbps Monthly Access Fee (RM)
10 148
20 198
30 248
100 398
What about additional installation charges? I have requested for additional cabling during installation and it cost me RM X. Do I get a refund for that?

Unfortunately no. Any additional cabling works are pre-agreed beforehand between you and the Maxperts installation team. Those charges will not be available to be refunded.

What is this Maxperts all about?

The Maxperts are our highly trained, specialized installers who will act as your consultants to ensure that you have great broadband right from the start.

How can Maxperts help me achieve better broadband?

Maxperts will spend majority of the time talking to you to better understand where and how you use the internet. They will figure out where do you use broadband most often and how many devices are at use at your home. With that they will propose the best router placement and suggest if there are any additional equipment is required.

What else can Maxperts offer?

Think of them as consultants. They can offer you best practices to Wi-Fi security and preventive maintenance steps which you can take yourself to ensure that you always have the best Wi-Fi at home.

How do I get Maxperts?

Any new Fibre signups as part of the MaxisONE Home bundle will be eligible to get our Maxperts installation worth RM188 for FREE.

As an existing customer, can I request for Maxperts if I join this bundle?

Maxperts is only entitled for new subscribers of this bundle. However, if you are an existing Fibre customer who joined the MaxisONE Home bundle and experiencing internet or Wi-Fi problems, you are encourage to call our hotline at 123 to report the issue.

I'm not happy with your service. How do I exercise the return guarantee?

If you exercised a return guarantee within 30 day after installation, we will verify your claim using the SLA as stated in the terms and conditions. Once we have verified that no discrepancies and if you are still unhappy, we will proceed to terminate the service at no charge.

I have paid for additional items (ie home plugs) which was sold to me via Maxperts. Do I get a refund of those items if I am still unhappy?

Yes. All items bought will be refunded.

What are the call rates for the free RM30 voice calls allocation?

All calls to Maxis fibre VoIP fixed line numbers are free. Calls to all mobile numbers are 9 sen/min and to other fixed lines are 5 sen/min. After you’ve finished the RM30 worth of free calls, you may continue to make calls that are chargeable on top of the RM30 free allocation.

How do I set parental control for my home broadband?

You may call 123 for assistance in setting up parental control for your home. Alternatively, you may refer to this document for further instructions.

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