Superfast Internet at home, and more



Unlimited calls to mobiles and landlines with a FREE DECT phone.

Unlimited iflix access at home and on mobile.

One-stop installation from our Maxperts with a 30-day money back guarantee.

Choose your MaxisONE Home plan

  • 10Mbps
  • RM 139/mth

Complimentary unlimited iflix access

FREE Maxperts consultation with end-to-end-setup

Unlimited voice calls to all mobile and landlines

FREE Home phone


  • 30Mbps
  • RM 179/mth

Complimentary unlimited iflix access

FREE Maxperts consultation with end-to-end-setup

Unlimited voice calls to all mobile and landlines

FREE Home phone


  • 50Mbps
  • RM 219/mth

Complimentary unlimited iflix access

FREE Maxperts consultation with end-to-end-setup

Unlimited voice calls to all mobile and landlines

FREE Home phone


  • 100Mbps
  • RM 299/mth

Complimentary unlimited iflix access

FREE Maxperts consultation with end-to-end-setup

Unlimited voice calls to all mobile and landlines

FREE Home phone


*Add-ons are available for existing MaxisONE plan customers only.

Better installation, better WiFi.

Watch how our Maxperts can bring you the ultimate home fibre broadband experience.



Introduce your friends to MaxisONE Home.

You could get a 1-year rebate on your monthly bill!


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MaxisONE Home

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  1. I hereby declare that I wish to subscribe for the Services provided by Maxis Broadband Sdn. Bhd.
  2. That the above information provided is true and correct.
  3. That I have read and agree to be bound by the following contract terms and all other Terms & Conditions printed and/or attached hereto and any amendments made thereto.
  4. That I hereby consent to the collection and processing of my personal information in accordance with the Maxis Privacy Statement.
  5. That I agree to allow the authorized installers to install the service at my home or premise.

*Note: Should you require non-standard installation, you will need to bear the additional charges. For table rates, click here and then scroll down to ‘Frequently Asked Questions’ section and click on the ‘Installation’ tab. Maxis reserves the right to impose a cancellation fee of RM200 should the installation be cancelled by the customer within 3 days of the confirmed installation date.


Frequently Asked Questions

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What are the new MaxisOne Home plans?

There are 2 new MaxisOne Home plans. 10Mbps and 30Mbps @ RM139 and RM179 respectively.

How many plans does MaxisOne Home have in total?

There are altogether 4 plans in total. 10Mbps, 30Mbps, 50Mbps and 100Mbps which are priced @ RM139, RM179, RM219 and RM299 respectively.

How does one sign up for these plans?

These plans will be made available to new subscribers/customers as well as existing fibre customers who will need to opt-in via walking in to our centres or calling into our contact centre.

How do we get Maxperts services?

All new customers who sign up for packages starting from 30Mbps and above will get Maxperts services as part of their package.

What is this Maxperts all about?

The Maxperts are our highly trained, specialized installers who will act as your consultants to ensure that you have great broadband right from the start.

How can Maxperts help me achieve better broadband?

Maxperts will spend majority of the time talking to you to better understand where and how you use the internet. They will figure out where do you use broadband most often and how many devices are at use at your home. With that they will propose the best router placement and suggest if there are any additional equipment is required.

Is Maxperts still available for RM188 as per previous offer?

Yes it is.

After I signed you for this Offer, can I relocate?

Yes you can relocate and a new 24 months contract will be imposed.

How long is the contract period?

You will be contracted for 24 months upon registration of the new plans.

What if I terminate the service prior to the 24 months expiry period?

You will need to pay Maxis RM500 for early termination.

After I signed up for this Offer, can I still change the package?

Any downgrades will require a recontracting of 24 months. Any upgrades from 30Mbps and above to a higher plan will not trigger a recontract.

Can I upgrade/downgrade to another package?

Customers on existing (old/legacy) plans are required to opt-in via MCs or call-in to Contact Centre.

What is Maxis Fair Usage Policy (FUP)?

FUP is in place for quota on your home fibre and VOIP usage to avoid any excessive usage of quota or VOIP calls from your home fibre network. More details can be found in the product T&C on our website.

I'm not happy with your service. How do I exercise the return guarantee?

If you exercised a return guarantee within 30 day after installation, we will verify your claim using the SLA as stated in the terms and conditions. Once we have verified that no discrepancies and if you are still unhappy, we will proceed to terminate the service at no charge.

I am currently a MaxisOne Home Broadband subscriber. Can I upgrade or downgrade my current plan?

All upgrades into the new plans will be allowed but you are not allowed to downgrade your plan to any of the old legacy plans.

What will happen to fibre speeds when I exceed my monthly quota?

Maxis currently do not have quota limits in place. Our FUP policy will be put in place instead.

Is there a deposit required upon registration for fibre?

For Malaysian there will not be a deposit collected but a RM500 deposit is required for foreign subscriber registrations.

Are these new plans open to Maxis employees?

Yes. All new plans are available to Maxis employees using the same ERP business rules. Any change of plan from legacy fibre plans to the new ones will require a 24 month recontract.

Is there an installation fees for standard installations for my new fibre service?

No. All standard installation fees will be absorbed my Maxis as part of your package.

Can I sign up for MaxisOne Home plans without the VOIP component?

No. The VOIP/voice component comes together with your fibre service and is not allowed to be decoupled.

My DECT phone is faulty. Can I get it replaced for free?

All DECT phones do not come with a warranty. You will need to purchase it outright from independent phone shops.

I am an existing 10Mbps fibre subscriber. Can I get free iflix when I upgrade to the new 30Mbps or higher plans?

Yes you will be eligible for the free iflix subscription when you upgrade to the new 30Mbps or higher plans.

If there’s a problem with my iflix, how do I replace it?

You need to go to https://piay.iflix.com/contact and lodge a complaint/support request.

The iflix is it for a life time free or only for 2 years? If we downgrade from 30Mbps to 10Mbps, will the ifix auto disconnect?

iflix is free as long as the account is active. However, if a customer downgrades from a 30Mbps or higher plan to the 10 Mbps plan, they will be billed for the use of iflix.

What about additional installation charges? I have requested for additional cabling during installation and it cost me RM X. Do I get a refund for that?

Unfortunately no. Any additional cabling works are pre-agreed beforehand between you and the Maxperts installation team. Those charges will not be available to be refunded.

What is the warranty period for my router/RGW/home modem?

All routers/RGWs/home modems come with a 12 month warranty. If your unit is faulty and beyond the 12 month warranty you may be subjected to a replacement charge of RM350 for a new router/RGW/home modem. Call support at 123 for initial troubleshooting beforehand.

What is the treatment for router/RGW/home modem if it’s beyond the 12 month warranty period?

you may be subjected to a replacement charge of RM350 for a new router/RGW/home modem. Call support at 123 for initial troubleshooting beforehand.

Can we do fax via our home fibre services and what are the charges like?

Yes you are able to run fax services via your home fibre services but you will not be able to use your VOIP services with fax concurrently. As for charges, since we’re giving out unlimited calls across all of our home fibre plans, the fax services will also be free of charge unless you’re faxing to IDD numbers.

Can I retain my VOIP number which I obtained from my Unifi account?

No you will not be able to retain your VOIP number and you will be assigned a new VOIP number for your new Maxis home fibre services.

Can we change our given VOIP number that’s been assigned upon registration of our home fibre services?

Yes you can change/select a different VOIP number upon registration of your home fibre services. The fee is RM25 and request can be made at Maxis Centres.

I live in a shop lot. Can I sign up for MaxisOne Home?

You can apply for MaxisOne Home but Maxis has the rights to change your plan/package to MaxisOne Business if it’s deemed that the fibre service is being used for business purposes.

What is the latest MaxisONE Home promotion?

a) 10Mbps with unlimited voice and free Home phone at RM139 
b) 30Mbps with Maxperts consultation, unlimited iflix, voice and free Home phone at RM179

What is the promo period?

The promo is valid from 8th August 2017 until further notice, so sign up while it lasts!

Terms and Conditions

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