How can I subscribe to Maxis Fibre Internet service?
- Maxis Centres
- Dial Customer Hotline 123 from your Maxis Mobile
- Maxis Exclusive Partners
- Maxis Home Services appointed dealers
How do I check if I have fibre coverage?
- Click here to check if you are within the coverage area.
- Call 1800 82 1123 or 123 from your Maxis mobile
What do I get once I subscribe to this service?
Upon installation of the Maxis Fibre Internet package, you will receive:
- Residential Wi-Fi modem (1 unit)
- Welcome kit
- Free RM30 call credit to any local fixed and mobile numbers or international numbers
- Unlimited free calls to Maxis Fixed lines
Is there a deposit required?
A deposit of RM75 for Malaysians is waived. However, a RM500 deposit is required for non-Malaysians.
How do I know if my application is accepted?
Maxis will call the customer within 7 days of registration to confirm if their application is accepted or rejected.
How long is the contract period?
The contract period is 24 months.
How many bills will I have?
At the moment, you will receive up to 2 bills, 1 for your Maxis Fibre Internet service and 1 for Home Voice calls. There will be additional bills if you are subscribed to other Maxis services.
What will I see on my 1st bill?
You will see a statement reflecting your usages from the date of your activation to the date you are billed with a pro-ration of the access fee.
How do I view my bills online?
You may view your bills online by registering for MyAccount Portal at www.maxis.com.my/myaccount
Do I have to pay any upfront fee if I want to subscribe for the Maxis Fibre Internet package?
There is no upfront fee required. For now, standard installation fee of RM200 is waived until further notice.
What if there is an outstanding amount in my Home Voice bills?
As Home Voice service is part of the package, any outstanding payment that leads to suspension/barring of one of these services, the Maxis Fibre Internet service will be suspended or barred at the same time. Once you have settled payment to your suspended/barred account, all services will be unsuspended/unbarred as well. There will be a RM 10 charge for each unsuspension/unbarring transaction for each line.
What will happen if I disconnect my previous Home Wired Internet (ADSL) service to upgrade to the Maxis Fibre Internet service while I am still tied to the contract?
You will start a new 24 month contract for the Maxis Fibre Internet service and we will waive off the penalty fee for the cancellation of the Wired Internet (ADSL) service.
I am an existing Wired Internet (ADSL) customer. Once I upgrade to the new Fibre Internet package, will my Wired Internet service be terminated automatically?
The Maxis Fibre Internet service & Wired Internet service are 2 different accounts and services. If you wish to terminate the Wired Internet service, please walk-in to the nearest Maxis Centre.
Please note that if you terminate the Wired Internet service before you install the Maxis Fibre Internet service, you will experience a period of no internet service. Preferably to cancel Wired Internet (ADSL) service after the installation of Maxis Fibre Internet service.
I am an OKU, am I entitled to a discount for Fibre Internet?
No. There is currently no discount entitlement for the Maxis Fibre Internet packages for OKU.