It really pains us that millions of our customers are not enjoying the Maxis 4G experience simply because they have 3G SIMs in their 4G phones.

Our 3G network is very good, but our 4G network is amazing.
Here’s why you should swap your 3G SIM to a Maxis 4G SIM.

4X Better SPEED even indoors

ZERO BUFFERING 98% of the time on YouTube HD

No.1 YouTube Mobile Streaming Experience. Check it out yourself at youtube.com/videocheckup

WIDEST 4G network: 9 out of 10 Malaysians covered.

Swap for the million-ringgit difference

It gets even better! Now we are giving away RM1,000,000 in cash for those of you who swap your SIM during the campaign period (25th April - 21st May).

Here's how simple it is to win.

Step 1
Swap your Maxis/ Hotlink 3G SIM to a 4G SIM at your nearest Maxis store for FREE.
Step 2
Be entitled to take part in our RM1,000,000 giveaway.

Make your swap early to enter all 3 exciting giveaways!

Round 1
Closing date
1st May 2017 (Mon), 23:59
10 winners will win a total of
RM150,000!
Round 2
Closing date
14th May 2017 (Sun), 23:59
10 winners will win a total of
RM300,000!
Round 3
Closing date
21st May 2017 (Sun), 23:59
10 winners will win a total of
RM600,000!

Congratulations, winners!
Want to see your name in the next winners’ list? Swap to a 4G SIM now!

Round 1
Winners
To be announced on
3 May 2017
Round 2
Winners
To be announced on
16 May 2017
Round 3
Winners
To be announced on
23 May 2017

Don't take our word for it. Here's what others say.

"Over 99% of Promised Speeds Delivered" - Malaysian Communications and Multimedia Commission
"Highest average speeds of 18Mbps" - Malaysian Communications and Multimedia Commission
"Highest Star Rating for Youtube HD across 14 states"
"Widest 4G coverage in Malaysia and one of the best in the world" - Open Signal
"Lowest packet loss rate" - Malaysian Communications and Multimedia Commission
"99.11% voice call success rate" - Malaysian Communications and Multimedia Commission

Frequently Asked Questions

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What is LTE? What’s the difference between 2G, 3G and HSPA+? Is 4G the same as LTE?

LTE (an abbreviation for Long Term Evolution) is the latest technology in the mobile network evolution that provides users with much faster speeds comparing to 3G.

HSPA+ is an enhancement that offers faster data speeds on the 3G network.


In Malaysia, 4G and LTE are used in the same manner. Different devices display it differently.

Why is it that my data finishes really fast nowadays? I use it as I normally do and it was fine before. Am I consuming more data on LTE?

Depends on what you use your LTE for. For most of the situations - whether it’s messaging and calling via WhatsApp, video streaming on Facebook, GPS navigation on Waze, or loading pages on Google Chrome –4G uses the similar amount of data as 3G. But as 4G is faster, information loads quicker on your device. General tendency would be to view more content within the same period of time.

There are some exceptions where 4G would consume more data than 3G. For example, on YouTube, 4G users get HD videos by default. With the better resolution and experience, comes a little more consumption of your mobile internet. 

Why is it that my data finishes really fast nowadays? I use it as I normally do and it was fine before. Am I consuming more data on LTE?

There may be many reasons to this.
It might be that your internet pass has been fully depleted. You can check it by logging into the MyMaxis App.

If you still have remaining quota, check whether other Maxis users within the same area are facing the same slow network issue.
If not, check your data settings, whether it is set to 4G enabled, or accidentally switched to 2G/3G only. 

If yes, it might be due to network congestion, where too many users are on the same network within the same area. It might also be a shortage. Please reach out to our 4G ambassadors to highlight the network shortage and our network experts will get on it straight away.

Why do I get 4G signal at one corner of my house but 3G at the rest of the areas?

Each radio technology (3G vs 4G) has different coverage radius, i.e. 4G radius is three quarter size of a 3G radius. As much as we want to cover the whole place, inch by inch, with 4G, it’s challenging for us to do so. Sometimes it is inevitable to have a small area “corner of the house” which is covered by 3G and not 4G.

Why aren’t I always on 4G? My network fluctuates from 4G to H very often.

There are more 3G towers than 4G towers. We have over 94.5% of population coverage for 3G and our 4G population coverage is at 81% today. But rest assured, Maxis is the fastest growing 4G LTE network in Malaysia. As we roll out more 4G towers, you’ll see more of yourself being on 4G.

I realize that my battery has been depleting faster after I’ve started using 4G. Is it true that 4G eats up more battery? What can I do about it?

Not true. In fact, since 4G LTE has been introduced, many manufacturers has improved their device’s power management including larger battery capacity & a more energy efficient baseband radio processor that will handle 4G LTE network without draining your phone’s battery. If battery is draining fast, you can decrease the screen brightness, manually shut the apps which are running at the background, or use applications like Juice Defender.

Is there a price difference between Maxis 4G and Maxis 3G? How can I enjoy 4G LTE speed?

No there is no price difference; we offer you the best network when you pay for your internet data pass. You’ll be on 4G if you fulfill all of the below:

  • You are using a LTE enabled device
  • You have a valid Mobile Internet Pass (whether 100MB or 2GB, as long as you have high speed quota)
  • You have an LTE-enabled SIM (Any sim card above 64K supports 4G. Just need to check whether your SIM is 32k, 64k or 128k from the front of your SIM card)
  • You have turned on LTE on your mobile device setting
  • You are within LTE coverage area

So wait no more and switch to Maxis 4G LTE!

What experiences is 4G better for? What are the things I can do with 4G that I can’t be done with 3G?

4G LTE offers better experience for all types of data applications.

Internet necessity: Less than 4 seconds to load web pages; faster download of images in social chat apps

Entertainment: Seamless video streaming on YouTube or iFlix; non-stop music streaming on Spotify Premium; smoother gaming experience.

Productivity: Fast upload of documents onto cloud storage, file downloads,

Communication: Video calls with less lag

There are apps which can only function well with 4G, such as Meerkat, Periscope, Stringwire and more. 

What experiences is 4G better for? What are the things I can do with 4G that I can’t be done with 3G?
3G (1.5 - 7 Mbps*) 4G LTE (7-15 Mbps*)
Download an app (20 MB) Under 3 minutes Under 25 seconds
Post a picture to Facebook Under 25 seconds Under 1 second
(pole to FTB)
Stream music Under 10 seconds to buffer. Occasional breaks in playback to buffer. Under 1 second to buffer. No breaks in playback due to buffering.
Watch a YouTube video Under 20 seconds to buffer a Standard Definition (SD) video. Occasional re-buffering. Under 1 second to buffer a High Definition (HD) video. No playback re-buffering or dropped frames.
What is the ‘Maxis RM1 million 3G SIM swap campaign’?

The Maxis RM1 million 3G SIM swap campaign is a campaign to encourage all Maxis prepaid and postpaid users to upgrade their 3G SIM card to a Maxis / Hotlink 4G SIM card. Upon successful SIM swap, the customer will be eligible to participate in the Maxis giveaway of RM1 million in cash.

How do I participate?

You would need to bring your active 3G SIM card to any Maxis centres / participating Hotlink stores to perform a SIM swap to a Maxis / Hotlink 4G SIM card.

How do I find out if I am using a Maxis 3G or 4G SIM card?

You can check via *100# or walk in to your nearest Maxis Centre.

Will I be tied to a new contract if I do the SIM swap?

No, if you are a Hotlink prepaid customer, you won’t be tied to any contracts. If you are a Maxis postpaid customer already on an existing contract, the contract terms will be the same as per your account details.

I am using a 3G SIM card from another telco, am I eligible for this campaign?

No, this giveaway is only applicable for Maxis Postpaid and Hotlink customers who are still using a 3G SIM.

I am on a company line using a 3G SIM, can I participate in this giveaway?

No, this giveaway is only applicable for Maxis Postpaid customers on Consumer Rate plans, Corporate / SME Individual rate plans, and Maxis Hotlink customers.

Where do I go to get my SIM swapped?

Just drop by any of our Maxis Centres, Maxis Exclusive Partners, or selected Hotlink dealers.

What do I need to bring along for my SIM swap?

You will need to bring proof of identity, e.g. your Identify Card or valid Passport to prove that you are the rightful owner of the SIM card.

My SIM card’s registration is not in my name, can I still perform a SIM swap, and can I still be eligible for the giveaway?

No, you have to do a transfer of ownership at our Maxis centres, before you are able to do the SIM swap. You will only be eligible for the giveaway if your phone number is registered under your name.

If I have more than one 3G SIM card under my name, am I entitled to more than one entry in the giveaway?

Yes, you are entitled to the amount of entries based on the amount of Maxis/Hotlink phone numbers under your name.

If I am using a supplementary 3G SIM card that is not registered under my name, can I perform the SIM swap, and am I eligible for the giveaway?

No, you need to request the person whom the account is registered under to perform the SIM swap. Upon successful SIM swap, the number can be eligible for the giveaway. However the prize money will only be awarded to the name of the registered account.

Can I still participate in the SIM swap if my SIM is no longer active?

No, you will not be able to participate in the SIM swap if your account is no longer active. 

Can I still participate in the SIM swap if my Hotlink Prepaid SIM has no credit left?

You can still participate in the SIM swap even if you have no credit left, as long as the line is still active (i.e. you can still receive calls even if you can’t make any outgoing calls).

I had a Maxis 3G SIM but I lost it. Can I come in and request for a new 4G SIM, and be part of the giveaway?

As long as it is recorded in our system that you have an existing active Maxis 3G SIM card, and you have proof of identity as the rightful owner of the account, you can request for a new 4G SIM, and be part of this SIM swap campaign.

What are the dates of the giveaways?


Round 1
Closing date for Giveaways 1st May 2017(Mon), 23:59
Announcement of winners 3rd May 2017, Wed
Giveaway prize(RM) 150,000
No. of winners 10 in total/ each wins RM15,000
Round 2
Closing date for Giveaways 14th May 2017(Sun), 23:59
Announcement of winners 16rd May 2017, Tues
Giveaway prize(RM) 300,000
No. of winners 10 in total/ each wins RM15,000
Round 3
Closing date for Giveaways 21st May 2017(Sun), 23:59
Announcement of winners 23rd May 2017, Tues
Giveaway prize(RM) 600,000
No. of winners 10 in total/ each wins RM15,000
If I participated in the first round but I didn’t win, am I eligible to participate in the second and third round?

Yes, you will be eligible to participate in all 3 rounds, as long as you haven’t won. Hence, the earlier you participate, the more chances of winning.

If I won in the first or second round, am I eligible to participate in the third round?

Congratulations if you have won in the first or second round! Unfortunately, we would like to reward as many of you as possible, which means each winner can only win once.

How would I know who has won?

Maxis will be calling the winners for a verification process on the dates indicated in the Terms & Conditions. Upon final confirmation of the winners’ details, the names will be announced on www.maxis.com.my/4Gnetwork

How will the winners be selected?

The winners will be selected via a third-party randomizer software 'Dynamic Randomize System' to ensure fairness.

If I win, would I need to pay any additional tax on the prize money?

No, you will not need to pay any additional tax on the prize money.

Do I need to pay money to enter the giveaway?

No, all you need to do is upgrade your 2G / 3G SIM at participating Maxis / Hotlink outlets. The swap is free of charge.

I am a loyal Maxis 4G customer, can I participate in this?

This particular campaign is a drive to encourage our customers who are still on a 3G SIM to upgrade to a 4G SIM. It’s great that you have done your SIM swap much earlier, and you have been experiencing our No.1 4G Network experience. Rest assured, we will have continuous campaigns to reward your loyalty with us!

I am already using a 4G SIM card, however when I checked UMB (*100#), it showed 3G. So what does this mean? Am I eligible for the giveaway?

If you turn on 4G on your phone, and it successfully connects to the 4G network, then your SIM card is already a 4G SIM. Therefore, a SIM swap will not be necessary, and you wouldn’t be able to participate in the giveaway. You can check the status of your SIM card at any Maxis outlet.

Terms and Conditions

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