Lost or Stolen Phone with eSIM

My iPhone XR/Huawei Watch 2 was stolen/lost. What should I do?

Please call our customer service hotline immediately to report the loss and request for temporarily suspension to prevent unauthorised usage. Please refer to Stolen SIM and Phone under Managing My Account for details.


The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time.
Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.


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