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Our updated General Terms & Conditions of Services is effective from 20 December 2020. Refer to

Our updated GTC, effective from 20 December 2020, Refer


eSIM Profile

I accidentally reset my eSIM profile. How do I restore my eSIM profile?

You can always download your eSIM profile again by scanning the QR code on the eSIM activation card that came with the kit. We advise that you keep the eSIM activation kit for future use.

If you delete a profile, you will encounter an error:

If this happens, you will need to create the profile again by following the setup instructions.

Why do I need a Maxis eSIM profile on my device?

Maxis’ eSIM profile is the equivalent to your conventional SIM, containing all personal SIM information. This eSIM profile allows the device to connect to our mobile network to send and receive calls, SMS, and access apps, independently without the need for Bluetooth pairing to your smartphone. 


I cannot find my eSIM activation kit/card. How do I download my eSIM profile again?

You can visit any participating Maxis outlet to request for a new eSIM activation kit/card. Prevailing charges for SIM card replacement may apply. The mobile number will be maintained as the same.


What should I do if the download of my eSIM profile failed?

You can attempt to download again by scanning the QR code on the eSIM activation card. If problem persists, please walk in to Maxis store for assistance.


The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time.
Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.


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Find answers from our FAQ or contact Maxis Customer Service via these channels.

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