Stay Connected: Our stores and support channels remain open to keep you connected. More info, here .

Our retail outlets are open with strict SOPs to ensure everyone’s safety. Click here for more info.

Change eSIM Enabled Devices

What should I do if I sell or pass on my eSIM enabled devices?

You should delete your eSIM profile by resetting your eSIM and terminating your subscription associated to the device. If your device has an active eSIM profile, future usage incurred on the device will still be billed to you.

I tend to switch devices depending on my situation ie travel etc. Since now I’m using eSIM on my mobile device, how do I switch to other devices?

For eSIM, any change in device will require a new QR code (SIM replacement treatment). In this case, you may use the dedicated nano-SIM slot available in your mobile device.


The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time.
Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.