#MYBaikHati | Donate pre-loved devices for digital learning needs of B40 families! Read more

#MYBaikHati | Donate your pre-loved devices! Read


Enable Maxis VoLTE to experience lifelike call quality! For detailed steps and info, click

Experience lifelike call quality with VoLTE! Click


Future of 5G

What is 5G and what will it offer that we do not enjoy today?

5G stands for the fifth generation of mobile communication standards, superseding 4G technologies. What it offers:

  • 10x higher speeds than what 4G can provide today, and up to gigabit speeds for applications such as fixed wireless access
  • Fibre-like speed over mobile/ wireless connections
  • Capability of supporting billions of connected devices at the same time
  • Real-time sensitive online applications, e.g. remote surgery.


When do we expect 5G to be available in Malaysia? Do I need to change my device/SIM card to enjoy 5G connectivity?

  • We will certainly make announcement prior to 5G rollout. Currently, the spectrum to be used for 5G has not been determined by authorities.
  • We have begun making 5G compatible devices available.


What makes the Maxis network 5G-ready today?

While awaiting spectrum allocation for the Malaysian environment, we’ve put 5G-ready network infrastructure in place in the following ways:

  1. We have the widest fibre-optic footprint to mobile base stations in preparation for 5G rollout.
  2. Our Next-Gen IP Network ensures that our core and backhaul are ready to support 5G speeds, robustness and latency.
  3. We provide the first commercial NB-IOT service in Malaysia – a 5G-like technology that allows businesses today to tap into advanced data analytics for valuable insights that enable cost savings, improved efficiency and new business opportunities.


The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time.
Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.


Need help?

Find answers from our FAQ or contact Maxis Customer Service via these channels.

Chat with Us

WhatsApp us for assistance.

Call Us

We're only a phone call away.


Send us a tweet and we'll get back to you.

Find a store

Walk into a Maxis Store near you for help.