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Frequently Asked Questions

General

  • Maxis officially launched its 5G network on 15 August 2023, giving customers access to ultra-fast connectivity.

  • 5G offers faster speeds (up to 10x quicker than 4G) and near-instant response times (lower latency). This means smoother streaming, lag-free gaming, and quicker downloads. Learn more about 5G benefits here: Maxis 5G Network.

  • To enjoy 5G, ensure you have:

    1. A 5G-enabled Maxis plan.
    2. A 5G-compatible device (check your phone’s specs).
    3. A 4G LTE SIM card (verify by dialing *100*8*5#).
    4. 5G settings turned on in your device.

Coverage

  • Check real-time 5G coverage in your area using our interactive coverage map HERE.

  • We’re expanding our 5G network daily! For updates on rollout plans, visit our 5G coverage map HERE.

  • Indoor signals can weaken due to:

    1. Thick walls or building materials (e.g., concrete, metal).
    2. Distance from the nearest 5G tower.
    3. Building layout (e.g., basements, multi-level structures).

     

    We’re actively optimizing coverage by adding new sites and fine-tuning existing ones. Stay tuned for improvements!

  • To see if 5G roaming is available in the countries you are visiting, please click HERE

    Yes! Enjoy 5G roaming in countries where:

    • 5G is available (check supported destinations HERE).
    • Your device is compatible with local 5G networks.
    • Your roaming partner supports 5G.

Supporting Devices and Plans

  • For iOS:

    Go to Settings > Cellular > Cellular Data Options > Voice & Data.

    Select 5G Auto/On to enable or 4G to disable.

     

    For Android:

    Go to Settings > Connections > Mobile Networks > Network Mode.

    Choose 5G/4G/3G/2G to enable or 4G/3G/2G to disable.
    (Note: Steps may vary slightly by device model.)

  • Yes! All iPhone 12 series and newer models support 5G.
    Ensure your device runs iOS 16.4 or later and has 5G enabled in settings.

  • No worries! You’ll automatically connect to our 4G network, which still delivers fast, reliable service.

SIM

  • No. You can connect to 5G network if you are using 4G LTE SIM. 

  • To check, just dial *100*8*5# from your phone. 

  • You may request for a new SIM card at your nearest Maxis store. Prevailing charges for SIM card replacement may apply.

  • Yes, you may switch on 5G on your eSIM and enjoy 5G connectivity.

Maxis 5G Network Related Enquries

  • No, 5G does not increase your data usage. However, it enables you to enjoy significantly faster download and upload speeds.

  • When you are in a 5G coverage area, you should be able to connect to 5G, please ensure that you have:

    1. 5G enabled plan;
    2. 5G eligible devices;
    3. 4G LTE SIM. To check, just dial *100*8*5# from your phone;
    4. Have 5G settings enabled on your device;
    5. Battery is NOT on power saving mode or battery charge is low. Some phone model may turn off 5G network mode automatically to conserve battery.

  • There is no speed cap, 5G is expected to be much faster than 4G while offering lower latency and better bandwidth. Data limit is as per the data allocation according to your rateplan.

  • Calls currently use our 4G LTE network for reliability. After hanging up, your phone automatically reconnects to 5G for data.

  • While transitions are usually seamless, 5G coverage is still expanding. We’re:

    • Adding new 5G sites monthly.
    • Optimizing handovers between networks.
    • Working with device makers to improve compatibility.

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The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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Contact Maxis Customer Service

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