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Our updated General Terms & Conditions of Services is effective from 20 December 2020. Refer to

Our updated GTC, effective from 20 December 2020, Refer


How to Switch to Maxis Fibre

I wish to switch from another service provider to Maxis Home Fibre. What should I do?

You can do this in 3 steps:-

  1. Check coverage at https://www.maxis.com.my/en/personal/internet/fiber-coverage.html
  2.  Walk-in to you nearest Maxis Centre or authorised retailer; or leave your details online for us to call you back at https://www.maxis.com.my/en/personal/internet/maxisonehome.html
  3. Subscribe to your preferred package and your Maxis Home Fibre Service will be installed within 14 working days. 

Please be mindful of the following:-

  1. If your existing service is still within contract period, you may require to clear early termination fee/ penalty by your existing service provider. 
  2. To ensure your have uninterrupted internet service at home, do not terminate your existing service before Maxis Home Fibre installation is completed. 


The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time.
Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.


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