What do I need to pay for under Normal Device Contracting?

Generally, the following are the charges applicable for Normal Device Contract, 1. Device Price from as low as RM1 (this price is lower than recommended retail price) and 2. Device Advance Payment (if applicable). 3. For foreigners, other than device price and device advance payment, a refundable deposit of RM500 may be applicable.

I am a foreigner working in Malaysia, can I sign up for normal device contract?

A foreigner working in Malaysia who meets our credit policy and owns a valid passport may apply. A refundable deposit for the device may be applicable depending on your customer status with Maxis. Terms and conditions for promotions may vary. Applications will be subject to review and approval.

Where can I sign up Normal Device Contract?

You may get a phone on Normal Device Contract at Maxis Store nationwide and Maxis Online Store. Tips: 1. Go to the phone section of www.maxis.com.my, 2. Select your preferred phone model to find out the various package under different programs and 3. Select where to buy & choose your preferred location/ channel.

Why is the need to pay for Device Advance Payment?

We are collecting Device Advance Payment as a token of your commitment. You have the option to settle it by credit card via Easy Payment Plan if the amount is more than RM1000. The amount will be refunded to you in via bill over 12 months.

How and when will the Device Advance Payment be refunded to me?

The Device Advance payment collected will be refunded to you over 12 months and it will be reflected in your bill.

I got my advance payment refund the first month, but how come I did not see the refund for 2nd month reflected in my statement?

This may be due to status of your account not meeting the refund criteria at the point of bill run. Please give us a call if this happen and we will investigate for you.

Frequently Asked Questions

Normal Device Contract

With Normal Device Contract, you can get the wide range phone below the recommended retail price and enjoy the flexibility of paying only for your mobile plan each month. No monthly device payments—just a simple upfront cost for the phone, and you're all set!
Under the Normal Device Contract, you are generally required to pay:

Device Price (Device Upfront Payment): Starting from as low as RM0 (this price is lower than the recommended retail price).

Device Advance Payment: If applicable.

Refundable Deposit: For foreigners, a refundable deposit of RM300 may be applicable for signing up new line with device in addition to the device price and device advance payment
The Device Upfront Payment is the one-time amount you pay to own your device outright under our Normal Device Contract. This payment:

✅ Reduces the total device cost (vs. paying full retail recommended price)

✅ Is paired with your chosen Maxis rate plan for ongoing service

✅ Varies by device model and plan
The Device Advance Payment (DAP) is collected as a token of your commitment, and it will be fully refunded to you as monthly bill rebates over your contract period. Example: A RM240 DAP on a 24-month plan = RM10 will be credited monthly to your bill.
Signing up is easy! Choose your preferred channel:
📍 In-store: Visit any Maxis Store nationwide for hands-on help.
🛒 Online:

Maxis Online Store

Hotlink Online Store
Yes, a foreigner working in Malaysia who meets Maxis' policy and owns a valid passport may apply. A deposit may be required for new customers.
To check your device contract details, including the expiry date or remaining period:

From the Home screen:

Select your service

Scroll down to "Service Details"

Tap on "Contract"

Your active contract details will be displayed, including:

Plan

Device

Contract Name

Start Date

End Date

Early Termination Fee

Note: Contract details are only available for active contracts.
If you terminate your contract early, you can own the device by covering the remaining monthly savings you received. The amount depends on device upfront that you have already paid. There are no additional penalties or hidden fees.

Please refer to the link for more details.

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The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.