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Frequently Asked Questions

eSIM

  • Maxis customers can now use the following eSIM enabled devices:

    • Apple iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max
    • Apple iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max
    • Apple iPhone 13 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max
    • Apple iPhone 12 mini, iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max
    • Apple iPhone 11, 11 Pro, 11 Pro Max, XR, XS series with iOS 12.1.1 or later
    • Apple iPhone SE (2020), (2022)
    • Apple Watch Series 5, 6*, 7*, 8* (GPS + Cellular)
    • Apple Watch Ultra
    • Apple Watch Series SE, (2022)
    • Apple iPad, iPad Air, iPad Mini & iPad Pro; (Wi-Fi + Cellular; 2019 and 2020)
    • Samsung Galaxy Z Flip5 5G and Z Fold5 5G
    • Samsung Galaxy Z Flip4 5G and Z Fold4 5G
    • Samsung Galaxy Z Flip3 5G and Z Fold3 5G
    • Samsung Galaxy Z Flip, Fold & Fold2
    • Samsung Galaxy S20, S21, S22, S23 series
    • Samsung Galaxy Note20 series
    • Samsung Galaxy Tab S9, S9+, S9 Ultra
    • Samsung Galaxy Watch Active2 (LTE)
    • Samsung Galaxy Watch 3 (LTE), 4 (LTE), 5 (LTE), 6 (LTE)
    • Google Pixel 6, 6 Pro, 7 Pro
    • Honor Magic4 Pro 5G, Honor Magic4 Pro
    • Huawei Mate 40 Pro 5G, Mate 40 Pro
    • Huawei P40, P40 Pro, P40 Pro+
    • Huawei Watch 2, 3, 3 Pro, 4, 4 Pro
    • OPPO Find X5 Pro 5G
    • OPPO Find N3 Flip, OPPO Find N3 Fold
    • OPPO Find N2 Flip
    • Vivo X90 Pro
    • Xiaomi 12T Pro, 13, 13 Pro

     

    *Note: Available for selected plans only.

  • Maxis eSIM is available for all Maxis mobile postpaid customers including Hotlink Postpaid and Corporate plans. It is available for new line registrations and existing customers.

  • Maxis eSIM is available at all Maxis Centres and Maxis Exclusive Partners.

  • The eSIM is like any other SIM cards hence it is not tied to any contracts. However if you signed up on a new device package with Maxis, you will be tied to a contract.

  • There is no specific rateplan for eSIM. You can use eSIM with any current plans of Maxis Postpaid Plan, Hotlink Postpaid and Corporate Plans.

  • The eSIM needs to be activated via an eSIM enabled device supported by Maxis. An eSIM activation kit will be provided upon request. Within the activation kit, you will find an activation card which contains a QR code needed for the set-up.

    For Huawei Watch - Compatibility between the watch and your mobile phone is subject to Huawei’s specifications. Depending on its compatibility, additional app plug-ins may be required. Please check this with Huawei for further information.

  • Yes it can, if your device is among the list of supported eSIM devices. Please walk in to any Maxis stores. Do note that the usual replacement SIM charge may apply.

  • You can always download your eSIM profile again by scanning the QR code on the eSIM activation card that came with the kit. We advise that you keep the eSIM activation kit for future use.

    If you delete a profile, you will encounter an error:

     

    If this happens, you will need to create the profile again by following the setup instructions.

  • Maxis’ eSIM profile is the equivalent to your conventional SIM, containing all personal SIM information. This eSIM profile allows the device to connect to our mobile network to send and receive calls, SMS, and access apps, independently without the need for Bluetooth pairing to your smartphone.

  • You can visit any participating Maxis outlet to request for a new eSIM activation kit/card. Prevailing charges for SIM card replacement may apply. The mobile number will be maintained as the same.

  • You can attempt to download again by scanning the QR code on the eSIM activation card. If problem persists, please walk in to Maxis store for assistance.

  • No. An eSIM profile works only on one device only and can’t be reuse on a different. If you're getting a new device, you would require a new eSIM. For smooth transition and minimal disruption to your usage, we recommend you that you back up and restore all your information, apps details etc to the new phone before visiting Maxis stores for an eSIM replacement. 

    Once the replacement is done, the mobile connection on your old eSIM and device will be disconnected and you may activate the new eSIM on your new device immediately to stay connected.

  • You should delete your eSIM profile by resetting your eSIM and terminating your subscription associated to the device. If your device has an active eSIM profile, future usage incurred on the device will still be billed to you.

  • For eSIM, any change in device will require a new QR code (SIM replacement treatment). In this case, you may use the dedicated nano-SIM slot available in your mobile device.

  • Yes, you can request to change to the standard SIM card at any Maxis outlet. Prevailing charges for SIM card may apply.

  • Please call our customer service hotline immediately to report the loss and request for temporarily suspension to prevent unauthorised usage. Please refer to Stolen SIM and Phone under Managing My Account for details.

  • If you are here for short term-stay, you may roam on Maxis. Maxis eSIM is not available for our prepaid - Hotlink Prepaid yet.

    If you’re here for long-term stay, Maxis eSIM is available on Maxis postpaid service including Hotlink Postpaid. Both Malaysian and foreign customers can register to our Maxis postpaid service at any of our Maxis Centres or Maxis Exclusive Partners. Terms and conditions apply. Click here for related FAQs.

  • If you purchased an unlocked eSIM only iPhone 14 or iPhone 14 Pro model, you may use it on Maxis network. All you have to do is walk into any Maxis Centres or Maxis Exclusive Partners and request for an eSIM for your eSIM enabled device. Click here for store location.

Is Maxis eSim available for your device?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Customer Service