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MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

Frequently Asked Questions

International Roaming

  • You can activate International Roaming anytime and anywhere (local and oversea) via Easy Menu, just dial *100#, select Intl Roaming, select any Country, select again Intl Roaming and then select ON.

    Alternatively you can give us a call.

    Tip:- If your line is a supplementary or share line, please get your account owner to call in for activation.

  • There is no monthly subscription for International Roaming, your International roaming usages are charged on pay-per-use and in the form of passes such as DataRoam Pass. 

  • You can activate International Roaming anytime and anywhere (local and oversea) via Easy Menu, just dial *100#, select Intl Roaming, select any Country, select again Intl Roaming and then select ON. 

    Alternatively you can give us a call. 

    Tip:- If your line is a supplementary or share line, please get your account owner to call in for activation. 

  • If you need assistance while abroad, dial *123# from your mobile phone and our Customer Care agent will call you back at no costs.

  • You can check roaming rates easy here.

    Alternatively you may use Maxis app, under your selected line, click on Roaming Rates in Service Details section.

    If you do not have internet access, you may also check roaming rates for calls, SMS and data by dialing *100# select Intl Roaming, select any Country > Other/More Services > Check Rates.

  • Use our Roam 120 service to enjoy better savings whenever you call home from overseas.

    To use, dial *120*<country code><area code/mobile prefix><phone number># to call.

  • Charging block for call to Malaysia from abroad is 60 seconds.

  • With 5G roaming you will enjoy increased internet speeds on your data roaming pass when you roam on our 5G preferred partner. You will need a 5G phone to experience 5G.

  • All our DataRoam passes support 5G roaming when you roam on 5G roaming partners' networks with no additional cost and activation.

    Just ensure your phone is attached to our 5G roaming partner’s network as indicated in our SMS which you’ll receive upon arrival at your destination country.

  • 5G roaming is available for Maxis (Consumer and Business) and Hotlink (Prepaid & Postpaid) subscribers from 15 Oct 2021 onwards in the following countries; and more countries will be added soon.

    • Singapore (Singtel)
    • Thailand (AIS 3G)
    • Indonesia (Telkomsel)

Take a global tour with Maxis Roaming

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels