Frequently Asked Questions

Data Roaming

  • Data roaming allows you to connect to the internet whilst travelling abroad.

  • Do ensure International Roaming is activated on your mobile phone. Refer International Roaming FAQ for more information.

  • Data roam passes are roaming Internet pass for Internet browsing whilst travelling abroad.

    These passes are available for Maxis Postpaid subscribers.

    There are 6 Data Roam Passes:

    • 1 Day Unlimited Data pass at RM29 (single country pass)
    • DataRoam Pass at RM38/ day (single country pass)
    • 3 days ASEAN Plus pass at RM39 (multi country pass) - new, available from 19 Oct 2023.
    • 7 days ASEAN Plus pass at RM 49 (multi country pass)
    • 15 days Data Roaming pass at RM89 (multi country pass) - - new, available from 19 Oct 2023.
    • 30 days Data Roaming pass at RM119 (multi country pass)

    Note: Data roam passes do not cover call and SMS usages and data usages in Maritime (cruise ship) and OnAir/Aeromobile(aircraft)

    Fair Usage Policy 'FUP' applies during roaming i.e. Upon exhaustion of the respective pass’s fair usage quota, you may continue to surf for free at a reduced speed till the pass expiry. You may check the expiry of the pass through Maxis app.

  • Maxis data roaming passes are available for subscribers on Maxis Postpaid, Maxis Unlimited Postpaid and Fibre, Maxis Postpaid Share and Maxis Postpaid Tablet Connect Plans.

    Note: Only DataRoam pass at RM38/day (single country pass) is available for legacy rate plans which are no longer available for new subscriptions. To enjoy better value with all the Maxis data roaming passes, users are encouraged to upgrade to the current Maxis Postpaid plans to enjoy all Maxis Roaming Passes.

  • Here is the summary of where you can use each of the passes:

    Pass Name Price Destination Countries Tips
    1 Day Unlimited Data
    (single country pass)
    RM29 Brunei, Cambodia, China, Hong Kong, Indonesia, Laos, Macau, Philippines, Singapore, Taiwan, Thailand & Vietnam.

    This pass is country specific. Example, if you bought the pass in Singapore, and travel to Indonesia on the same day, the pass is not applicable for Indonesia, and you have to get a new pass for Indonesia.

    Use this pass if your stay is only 1 day.

    This pass will be activated automatically when your data roaming usage is detected and reaches a preset limit.

    If this pass is activated and you activate one of the following passes on the same day/before the pass expires, the charge for this pass will be waived.

    • 3 Days ASEAN Plus pass or
    • 7 Days ASEAN Plus pass or
    • 15 days Data Roaming pass or
    • 30 days Data Roaming pass
    3 days ASEAN Plus pass
    (multi country pass)
    RM39 Brunei, Cambodia, China, Hong Kong, Indonesia, Laos, Macau, Philippines, Singapore, Taiwan, Thailand & Vietnam.

    If you are going to one or more of the listed countries, choose this if your stay is more than 1 day and not more than 7 days.

    If your stay is longer than 7 days, activate either 15 days or 30 days Data Roaming pass for greater savings.

    You may schedule this pass 14 days prior to your arrival date via Maxis app or activate it upon arrival.

    You have to activate this on your Maxis app, Maxis Care, and Easy Menu *100#

    You may activate this pass at departure or day 1 of your arrival.

    If you activate this pass and the 1-Day Unlimited Data on the same day; the charge for the 1-Day Unlimited Data will be waived.

    7 days ASEAN Plus pass
    (multi country pass)
    RM49
    1 Day DataRoam Pass
    (single country pass)
    RM38 Available for more than 100 over countries.
    Check availability on Maxis app or web at https://www.maxis.com.my/en/mobile-plans/maxis-roaming/

    This pass will be activated for you automatically when your data roaming usage is detected and reach a preset limit.

    Use this if your stay is only 1 day or if 15 or 30 Days Data Roaming pass is not available.

    If this pass is activated and you activate the following passes on the same day/ before the pass expires, the charge for this pass will be waived.

    • 15 days Data Roaming pass or
    • 30 days Data Roaming pass
    15 days Data Roaming pass
    (multi country pass)
    RM89 Available for more than 70+ over countries.
    Check availability on Maxis app or web at https://www.maxis.com.my/en/mobile-plans/maxis-roaming/

    Choose this pass if:

    • your stay is more than 2 days in countries with 1 Day DataRoam pass and this pass is also available or
    • your stay in countries listed in Asean Plus is more than 7 days.


    You may schedule this pass 14 days prior to your arrival date via Maxis app or activate it upon arival.

    You have to activate this pass on your Maxis app, Maxis Care, and Easy Menu *100#

    If you activate this pass, and charge for 1-Day DataRoam pass or 1-Day Unlimited Data pass which is activated on the same day, this will be waived.

    30 Days World Unlimited Data
    (multi country pass)
    RM119
  • Auto subscription;

    • 1 Day Unlimited Data pass at RM29
    • 1 day DataRoam Pass at RM38

    Subscribe via Maxis app, go to Service Details > Roaming Passes & Rates for:

    • 1 day DataRoam Pass at RM38
    • 3 days ASEAN Plus pass at RM39* - new, available from 19 Oct 2023.
    • 7 days ASEAN Plus pass at RM 49*
    • 15 days Data Roaming pass at RM89*- new, available from 19 Oct 2023.
    • 30 days Data Roaming pass at RM119* *If you buy any of these long validity passes before your 1 Day Unlimited Data/ 1 Day DataRoam pass expires, you will only be charged for this pass.

    Note: If you are a principal line user, you may assist your share/ supplementary users to activate Data Roam pass via Maxis app, go to All Services and select the line you wish to activate Data Roam pass, tap on Roaming Passes & Rates, select the destination country, select the pass you wish to purchase, confirm you have selected the correct pass and tap OK.

  • We will inform you via SMS when your pass has been successfully activated, for both manual and auto subscriptions. Alternatively, you can check via  Maxis app or dial *100#.

    Note: If you are a principal line user and activating Data Roam pass for your share/ supplementary line, both of you will be notified via SMS when the Data Roam pass has been successfully activated. Alternatively, you can check via Maxis app.

  • One or more data roam passes are available in over 100 countries, click here to check the available passes for your destination.

  • Upon your arrival to a new country or territory, you will receive a Welcome SMS from Maxis when you switch ON your Maxis Mobile. It is stated in the SMS whether Data Roam pass is available in that country.

    You may also find out here.

  • Quota expiry SMS notification will be sent to you once your quota expires.

    Alternatively, you can check both the pass validity & usage in Maxis app, or via Easy Menu by dialing *100# > International Roaming > Check Status.

  • 1 Day Unlimited Data is and single-country pass and is country specific E.g. Singapore pass cannot be used in Thailand or other countries.

    If you are traveling to multiple countries in one day, you will need to activate 1 Day Unlimited Data pass for each country and browse on the respective preferred operators. Depending on the countries, you will enjoy - better value with the following multi country pass such as:

    • 3 days ASEAN Plus pass at RM39 - new, available from 19 Oct 2023.
    • 7 days ASEAN Plus pass at RM 49
    • 15 days Data Roaming pass at RM89 - new, available from 19 Oct 2023.
    • 30 days Data Roaming pass at RM119
  • 7 Days ASEAN Plus pass is a multi-country pass. To know which countries you can use the pass in, refer here.

  • 30 days Data Roaming pass is a multi-country pass. To know which countries you can use the pass in, refer here.

  • No, these passes are exclusive for roaming only.

  • We offer unlimited internet with Fair Usage Policy (FUP). Upon reaching the. FUP limit, you will be informed and will be surfing on a reduced speed.

    The fair usage is 2GB of high speed data daily and unlimited quota at a reduced speed of 1Mbps which allows fairly good user experience for standard definition streaming.

  • There are no additional charges. Once you have reached the Fair Usage Policy limit, you will be surfing on a reduced speed.

  • Yes. You can restore your Internet usage speed by buying a new DataRoam Pass @ RM38/day. To subscribe dial *100# > International Roaming > Country > Buy 1d Data Pass.

  • There is no limit to the number of passes you can buy in a day; the pass(s) are stack-able, i.e. you can buy as many even before the fair usage quota expires.

  • For multi-SIM users, quota sharing of roaming data pass is now available for primary and secondary SIMs.

  • We will send you notifications when your roaming charges exceeds certain thresholds. You can also personalize your threshold alert. This is a complimentary service

    The default thresholds available are RM300; RM600; RM900 and RM3000.

    To choose your threshold setting, call our Customer Service at *123# (Free of Charge) if you need assistance.

    NOTE:
    The alert will be sent once your roaming charges exceeds your selected thresholds within each Bill Cycle.

    For Tablet Users:
    If you use a tablet with data plan, you can also receive the threshold alert on your CBR (Can Be Reached) mobile number.

    To receive this alert via the CBR mobile number, simply register it by calling our Customer Service at *123#.

    We will not be able to send you threshold notifications if you do not provide a current CBR mobile number, and you might be exposed to the risk of bill shock.

  • We have blocked data roaming for countries without value data passes to avoid accidental usage. For data usage, you may look for other alternative. 

  • For more information on the SSTC, go to https://www.maxis.com.my/maxisroamingsstc.

Take a global tour with Maxis Roaming

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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