Termination

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• How can I request for termination?

  Sorry to hear your consideration, you can contact us for your termination request.

• What happen if I terminate my contract within contract period?

  Early termination fee is applicable if you terminate before the contract ends.

  Early termination fee is calculated based on:

  • For 5G home router: [(Recommended Retail Price (RRP) – (Upfront Cost) x (Remaining month(s) ÷ 24 months)]
  • For Maxis Zerolution: [(Recommended Retail Price (RRP) ÷ 24 or 36months) x remaining month(s) of Commitment Period].

• I have signed up Home WiFi plan with a 5G router, do I need to return the device?

  No, device return is not required. However, Early termination fee is applicable if you terminate before the contract ends.

• I have received SMS to inform my Home WiFi is terminated. Why am I still receiving Maxis bill after terminated?

  Upon your termination, you will receive one last bill for the prorated charges from last billing date until service termination date.

  If there is any remaining advance payments that you have paid prior to service termination, it will offset the prorated charges directly. If you have remaining balance above RM30, you can request for online refund via https://www.maxis.com.my/en/refund-request/