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Frequently Asked Questions


  • Sorry to hear your consideration, you can contact us for your termination request.

  • There are no charges if your service is out of the contract period. Otherwise, early termination subjected to early termination fee; and device remaining balance if there is an active device contract.

  • Device return may be required. Upon receiving your termination request, we will make arrangement to collect BTU modem if device return is required or RM200 device non-return fee will be charged.

  • If device return is required, the device must be returned before we process your termination request. You will be contacted to arrange an appointment to collect the device.

    Your termination request will only be processed after device is collected.

  • No, suspension is NOT allowed for your fibre service. Your account will only be suspended/terminated once the device has been returned.

  • Yes, you can. However, RM200 device non-return fee will be applicable.

  • Yes, we will be calling you within 48 hours to process the termination request.

  • If you have an active commitment contract, early termination fee is calculating based on Monthly charges (RM) x Remaining month(s) of the Commitment Period.

  • Upon your termination, you will receive one last bill for the prorated charges from last billing date until service termination date.

    If there is any remaining advance payments that you have paid prior to service termination, it will offset the prorated charges directly. If you have remaining balance above RM30, you can request for online refund via

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Customer Service