Lost Or Stolen Phone Or SIM

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• Someone snatched my phone. How should I stop the service from being misused?

  1. Please call us immediately when you aware of the theft to suspend the service and request to block your phone under Public Cellular Blocking Service (PCBS)*
  2. Walk in to any Maxis Stores to replace your SIM card. 

   

  Tips:
  If a crime is involved, please make a police report and ensure that the IMEI number is included in the police report. Ensure the reactivation of your account to be done within 90 days after suspension.

  SIM replacement is an important change, please bring along your MyKad, we will conduct biometric verification prior to making any amendment. For foreigners, please walk in personally with your passport. A replacement fee of RM10 is applicable.

• I have purchased a phone thru the Zerolution offer. Someone snatched my phone. How do I report a stolen device?

  Please call us to suspend the service. We will help you to block the stolen device.
  
  If you have already signed up for device protection, don’t worry, we’ve got you covered. You simply need to call our Claims Hotline and provide a police report to make your Attended Theft claim. Claims Hotline contact number: 1800-88-6888 (Mon-Fri 9:00am-6:30pm).

• How to block my lost phone from usage by others?

  Under Public Cellular Blocking Service, you may request Maxis to block your lost phone in case of theft or lost if you are a Maxis subscriber and the particular phone was used on Maxis Mobile. Please refer to FAQs on Public Cellular Blocking Service for more information.

• What to do if my SIM card is lost or stolen?

  If you lost your phone or it is stolen, please follow the below steps:

  1. Please call us immediately when you aware of the theft to suspend the service
  2. Walk in to any Maxis store to replace your SIM card

  
  Tips:
  If a crime is involved, please make a police report and ensure that the IMEI number is included in the police report. Ensure the reactivation of your account to be done within 90 days after suspension.

  SIM replacement is an important change, please bring along your MyKad, we will conduct biometric verification prior to making any amendment. For foreigner, please walk in personally with your passport. A replacement fee of RM10 is applicable.