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MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

Frequently Asked Questions

Lost Or Stolen Phone Or Sim

    1. Please call us immediately when you aware of the theft to suspend the service and request to block your phone under Public Cellular Blocking Service (PCBS)*
    2. Walk in to any Maxis Stores to replace your SIM card. 

     

    Tips:
    If a crime is involved, please make a police report and ensure that the IMEI number is included in the police report. Ensure the reactivation of your account to be done within 90 days after suspension.

    SIM replacement is an important change, please bring along your MyKad, we will conduct biometric verification prior to making any amendment. For foreigners, please walk in personally with your passport. A replacement fee of RM10 is applicable.

  • Please call us to suspend the service. We will help you to block the stolen device.

    If you have already signed up for device protection, don’t worry, we’ve got you covered. You simply need to call our Claims Hotline and provide a police report to make your Attended Theft claim. Claims Hotline contact number: 1800-88-6888 (Mon-Fri 9:00am-6:30pm).

  • Under Public Cellular Blocking Service, you may request Maxis to block your lost phone in case of theft or lost if you are a Maxis subscriber and the particular phone was used on Maxis Mobile. Please refer to FAQs on Public Cellular Blocking Service for more information.

  • If you lost your phone or it is stolen, please follow the below steps:

    1. Please call us immediately when you aware of the theft to suspend the service
    2. Walk in to any Maxis store to replace your SIM card


    Tips:
    If a crime is involved, please make a police report and ensure that the IMEI number is included in the police report. Ensure the reactivation of your account to be done within 90 days after suspension.

    SIM replacement is an important change, please bring along your MyKad, we will conduct biometric verification prior to making any amendment. For foreigner, please walk in personally with your passport. A replacement fee of RM10 is applicable.

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels