Alert: Beware of

Alert: Beware of

SMS Scam Purporting to be from Maxis

Frequently Asked Questions

View And Download Bill

  • Your bill statement can be viewed thru the following channels:

  • You may view and download your bills on Maxis app and Maxis Care

  • You can download the PDF version of bill via:

    • Maxis app > Bills - once download completed, you may send it to your email and print it.
    • Maxis Care > Bills - once download completed, you may proceed to print it, just ensure your device is connected to a printer.
  • Just give us a call or chat with us online for any clarification on your bill. The official period to raise any enquiry, clarification and even dispute for your bill is 14 days from the date of the Official Bill Statement date.

  • The PDF copy available the Maxis app and Maxis Care portal is according to the bill display option you have already chosen ie: Only summarized or with detail call or SMS transactions. However, you can submit the changes of your bill display option in Maxis app. Here's how: Tap on the preferred Maxis number, go to Value Add Service then choose the Bill options. 

    You will see the call detail in the next bill. 

    For more info on the types of bill display, you may also refer here:

Looking for the right Postpaid plan?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Customer Service