Alert: Beware of

Alert: Beware of

SMS Scam Purporting to be from Maxis

Frequently Asked Questions

Normal Device Contract

  • Generally, the following are the charges applicable for Normal Device Contract,

    1. Device Price (Device Upfront Payment) from as low as RM0 (this price is lower than recommended retail price) and;
    2. Device Advance Payment (if applicable);
    3. For foreigner, other than device price and device advance payment, refundable deposit of up to RM300 may be applicable.
  • You may get a phone on Normal Device Contract at Maxis Store nationwide, Maxis Online Store, and/or Hotlink Online Store.


    1. Go to the phone section of, or;
    2. Select your preferred phone model to find out the various package under different program and;
    3. Select where to buy & choose your preferred location/channel.
  • Device price or upfront payment for device is price that you pay to purchase the device. 

  • We are collecting Device Advance Payment as a token of your commitment. 

  • The Device Advance payment collected will be refunded to you over a period of 6-months, 12-months, 18-months or 24-months depending on the device offer or contract duration.

  • A foreigner working in Malaysia who meets our credit policy and owns a valid passport may apply. Refundable deposit for device may be applicable depending on your customer status with Maxis. Terms and conditions for promotions may vary. Applications will be subject to review and approval.

  • This may be due to status of your account not meeting the refund criteria at the point of bill run. Please give us a call if this happen and we will investigate for you.

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The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Customer Service