Alert: System Upgrade Notice (16-18 June 2025).

Makluman: Notis Naik Taraf Sistem (16-18 June 2025).

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Alert: Discontinuation of Cheque Payments for Consumer.

Alert: Discontinuation of Cheque Payments.

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Frequently Asked Questions

Normal Device Contract

  • With Normal Device Contract, you can get the wide range phone below the recommended retail price and enjoy the flexibility of paying only for your mobile plan each month. No monthly device payments—just a simple upfront cost for the phone, and you're all set!

  • Under the Normal Device Contract, you are generally required to pay:

    • Device Price (Device Upfront Payment): Starting from as low as RM0 (this price is lower than the recommended retail price).
    • Device Advance Payment: If applicable.
    • Refundable Deposit: For foreigners, a refundable deposit of RM300 may be applicable for signing up new line with device in addition to the device price and device advance payment
  • The Device Upfront Payment is the one-time amount you pay to own your device outright under our Normal Device Contract. This payment:

    • ✅ Reduces the total device cost (vs. paying full retail recommended price)
    • ✅ Is paired with your chosen Maxis rate plan for ongoing service
    • ✅ Varies by device model and plan
  • The Device Advance Payment (DAP) is collected as a token of your commitment, and it will be fully refunded to you as monthly bill rebates over your contract period. Example: A RM240 DAP on a 24-month plan = RM10 will be credited monthly to your bill.

  • Signing up is easy! Choose your preferred channel:
    📍 In-store: Visit any Maxis Store nationwide for hands-on help.
    🛒 Online:

  • Yes, a foreigner working in Malaysia who meets Maxis' policy and owns a valid passport may apply. A deposit may be required for new customers.

  • If you terminate your contract  early, you can own the device by covering the remaining monthly savings you received. The amount depends on device upfront that you have already paid. There are no additional penalties or hidden fees.

    Please refer to the link for more details.

The easy way to shop without leaving your seat

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Customer Service