What can I do on Maxis Self Serve?

Most of your requests for services, bill and payment can do done at Maxis Self Serve. Here are some of the services on Maxis Self Serve:- Mobile Internet : Manage DataPool and passes. International Roaming: Check roaming rates and buy Data Roam passes. Bill and Payment: Manage direct debit, view and pay bill. Account management: link your accounts for easy management. You can also watch our "Do it Yourself" video.

How do I access Maxis Self Serve?

There are a few ways to access Maxis Self Serve:- - Call us at 123, select Self Serve and you will receive an SMS with a link to Maxis Self Serve - Bookmark Maxis Self Serve - Sign in from www.maxis.com.my For secured transactions, you are required to use Maxis ID. You can also watch our tutorial video on this page.

How to pay Maxis bill via Maxis Self Serve?

Here are the steps to pay your Maxis bill: 1. Login to your Maxis Self Serve. 2. On Maxis Self Serve landing page, tap on “Pay Now” or tap on the bill card to pay from the View Bill page. 3. On confirm payment page, enter the amount you wish to pay and tap on “Pay Now”. 4. Select the payment option, in this example “Credit/Debit Card”, enter your credit card details and tap “Continue". 5. Enter your bank’s TAC/OTP code and tap “Submit”. 6. You will get a payment confirmation page upon successful payment. Tap “Complete” to the end.

How to view Maxis bill via Maxis Self Serve?

Here are the steps to check bill details, credit limit, payment history and download your bill: 1. Login to your Maxis Self Serve. 2. On Maxis Self Serve landing page, select the mobile number you wish to check your bill details. 3. On the bill card, tap on the bill amount, you will be able to see the following: Credit Limit Bill Cycle Amount Due Individual Line Charges and Unbilled Amount View and Download past 3-month bills Payment history You can also watch our tutorial video on this page.

How do I reset Maxis ID password via Maxis Self Serve?

Here are the steps to reset your Maxis ID password: 1. Login to your Maxis Self Serve. 2. On Maxis Self Serve landing page, tap on your profile icon and select “Manage Subscription”. 3. Tap on “Manage Maxis ID”. 4. Enter your old and new password following the password requirement and tap “Save”. 5. You will receive a notification stating successful password change. Tap “OK” to dismiss the message.

How to link your Maxis accounts via Maxis Self Serve?

Here is the step by step guide to link your accounts that are under the same NRIC: 1. Login to your Maxis Self Serve. 2. On Maxis Self Serve landing page, tap on your profile icon and select "Manage Subscription". 3. Tap on “Link My Accounts”. 4. Select your ID type (NRIC for Malaysians or Passport for foreigners), verify account details and select “Continue”. 5. A pop-up will appear upon successful linking. 6. Linked accounts will appear under “Manage Subscriptions”.

How do I manage DataPool via Maxis Self Serve?

Step by step guide on how to manage your DataPool: 1. Login to your Maxis Self Serve. 2. On Maxis Self Serve landing page, tap on "Manage DataPool". 3. Tap on the mobile number you wish to make the change to. 4. Select one of the predefined limits for the number and tap "Confirm". 5. A banner at the top of the screen will notify you of the successful change and the new limit is reflected immediately in the Share Line(s) section.

How to buy add on mobile internet passes via Maxis Self Serve?

Here are the steps to buy Mobile Internet passes: 1. Login to your Maxis Self Serve. 2. On Maxis Self Serve landing page, tap on “Buy Internet Pass”. 3. Choose your desired type of passes offered, select the required option. 4. Verify the pass you have selected and the amount charged, then tap “Confirm” to complete the purchase. 5. A banner at the top of the screen will notify you of the successful purchase and the new quota is reflected immediately under “Allowances”.

Frequently Asked Questions

Maxis Care

Maxis Care is a comprehensive digital self-service web-based platform designed to provide Maxis Postpaid customers with convenient, 24/7 access to manage their mobile services and account.
Maxis Care offers instant access to Maxis mobile information and services as per below:

Mobile Internet Services

Manage DataPool allocations

Purchase and control data passes

Monitor data usage

International Roaming

Check current roaming rates

Purchase Data Roam passes

Billing and Payment Management

View current bill details

Pay bills online

Set up direct debit

Manage eBill

Track payment history

Account Management

Link multiple accounts

Centralize account control
There are a few ways to access Maxis Care:-

Quick Access via Phone

Call 123

Select "Self Serve" option

Receive instant WhatsApp link to Maxis Care

Web Access

Visit www.maxis.com.my

Sign in using Maxis ID

Recommended for secure transactions

Bookmark Option

Save Maxis Care link for instant access

For secured transactions, you are required to use Maxis ID.

Active Maxis mobile number

Registered Maxis ID

Internet/mobile data connection
To access multiple lines under one account, you just need to log in with your principal line or sign up for Maxis ID.

If you have multiple accounts registered under your ID (NRIC/Passport), just sign up for Maxis ID with your email, verified your email address and linked your account in Maxis Care.
Steps to link your Maxis accounts under the same ID (NRIC/Passport).
Log in to your Maxis Care account.

On the Maxis Care landing page, tap your profile icon and select Manage my accounts.

Tap Link My Accounts.

Enter your account number, choose your ID type (NRIC for Malaysians or Passport for foreigners), enter your ID details, then tap Continue.

A confirmation pop-up will appear once the accounts are successfully linked.

Your linked accounts will then be displayed under Manage my accounts.
Steps to reset your Maxis ID password.
Log in to your Maxis Care account.

On the landing page, tap your profile icon and select Manage my accounts.

Tap Manage Maxis ID. Click on edit Password.

Enter your current password and your new password, ensuring it meets the password requirements, then tap Continue.

A notification confirming the successful password change will appear. Tap OK to close it.
Steps to manage your DataPool
Log in to your Maxis Care account.

On the Maxis Care dashboard, tap Manage DataPool.

Adjust the predefined limits for the mobile number you wish to update by sliding the controls.

Tap Save. You will receive a confirmation SMS shortly after.

The updated limit will be reflected immediately on the Manage DataPool page.
Steps to purchase Mobile Internet Passes.
Log in to your Maxis Care account.

On the Maxis Care dashboard, tap Buy Passes.

Select your desired pass type and choose the suitable option.

Review the selected pass and the amount to be charged, then tap OK to complete your purchase.

You will receive an SMS confirming your successful purchase, and the new quota will be updated immediately on the dashboard or service details card.
Steps to purchase international roaming passes.
Log in to your Maxis Care account.

On the Maxis Care dashboard, tap Buy Passes.

Select the Roaming tab and choose your desired country or use the search bar to find it.

Select the roaming pass you want, review the charges, then tap OK.

You will receive an SMS confirming your purchase, and the new quota will be updated immediately on the dashboard or service details card.
Steps to check International Roaming rates.

Log in to your Maxis Care account.

On the Maxis Care dashboard, tap Buy Passes.

Select the Roaming tab and choose your desired country or use the search bar to find it.

Tap the Roaming Rates tab to view the roaming rates, including any available special passes.
Steps to check Bill Details, Credit Limit, Payment History, and Download Your Bill.
Log in to your Maxis Care account.

On the landing page, select the mobile number you want to view the bill details.

On the Maxis Care dashboard, tap your Account Number.

You will then be able to access the following information:

Amount Due

Bill Cycle Date

Bill Statement

Annual Summary of Invoices

Manage eBill

Manage Direct Debit

Manage Credit Limit

Manage Digital Spend Limit

Payment Arrangement

Individual Line Charges and Unbilled Amount

View and download bills from the past 6 months

View the last 3 payment transactions
Steps to pay Maxis bill.
Log in to your Maxis Care account.

On the Maxis Care dashboard, tap Pay Now or select the bill card to pay from the Bill Details page.

On the payment confirmation page, enter the amount you wish to pay and tap Pay.

Choose your payment method—for example, Credit/Debit Card—enter your card details, and tap Continue.

Enter your bank’s TAC/OTP code or approve the Secure2U request from your respective bank app to verify and tap Next.

A payment confirmation page will appear once the transaction is successful.
Steps to Set Up Direct Debit for Your Maxis Account
Log in to your Maxis Care account.

On the Maxis Care dashboard, tap the bill card or Bills tab to access the Bill Details page. Then, select Manage next to Direct Debit.

Toggle the switch to enable Direct Debit.

Enter your credit card details and tap Continue.

Enter your bank’s OTP/TAC code approve the Secure2U request from your respective bank app to verify and tap Next.

You will receive a confirmation message once the registration is successful.
Access Directly via Web Browser:
Open your web browser and enter care.maxis.com.my in the address bar, then tap Go or Enter.

Add a Bookmark/Favourite for Faster Access:
In the browser menu, select Add Bookmark (or Add to Favourites), then give the shortcut a name for easy identification.

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The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.