Monthly Renewal Pass


Can I purchase multiple monthly renewal pass within the free trial period?

You will able to purchase multiple pass from different partner but not from the same partner.

Stacking of Montly Renewal pass from the same Content Provider is not allowed. 


Why I get free trial on monthly renewal pass but not one-time pass?

The free trial pass is only available on monthly renewal pass.


Will I be notified once the free trial ended?

Yes, you will receive a SMS reminder before your trial ends.


I have converted from Prepaid to Postpaid, would the free trial carry over to new Postpaid plan?

Your free trial pass will be terminated. You may subscribe to the monthly renewal pass after converted to Postpaid. 


I have subscribed to one-time pass earlier, am I eligible for free trial if I subscribed to monthly renewal pass now?

Only new subscribers for monthly renewal pass enjoy free trial pass. 

At the moment, only Viu offers free trial pass.


I have subscribed monthly renewal pass from VIU app, how can I change my current subscription to the monthly renewal pass with data now?

Your free trial period starts from 7th April to 6th July 2020. At the end of the trial period, you will be auto-enrolled to monthly renewal pass on 7th July 2020.


What is the difference between monthly renewal pass from Maxis and via Content Provider?

Maxis offers monthly renewal pass with premium access to content services and mobile data. Offer via Content Provider only provides premium access.


I have subscribed the monthly renewal pass on 15th April, Bill Cycle is on every 21st, would I be billed in full or charges is prorated?  

You will be fully charged for that month. Content charges is not pro-rated.


I have subscribed monthly renewal pass from VIU app, how can I change my current subscription to the monthly renewal pass with data now?

You can unsubscribe monthly renewal pass from VIU app, upon the expiry of the current subscription,  you may subscribe monthly renewal pass with mobile data from Maxis app or website.


I have subscribed to monthly renewal pass on 7th April 2020, my bill cycle is on 14th, would I be charged if I unsubscribe the pass on 14 April 2020?

You will be charged on 7th April 2020 after successful subscription, and it will be billed in your bill statement dated 14th April 2020.

You will enjoy 30-day subscription from 7th April to 6th May 2020, eventhough you have unsubscribed the pass on 14 April 2020.


 

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time.
Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

 

Live chat

Log on to live chat for instant assistance.

Call Us

We're only a phone call away.

@MaxisListens

Send us a tweet and we'll get back to you.

Find a store

Walk into a Maxis Store near you for help.