About Maxis Unlimited Postpaid 4G Backup Service

 

What can I do with the Maxis Unlimited Postpaid 4G Backup SIM Card and dongle?

Maxis Unlimited Postpaid & Fibre comes with a 4G Backup that will automatically turn on whenever your Home Fibre is interrupted. Just connect your Maxis Equipment (Maxis Unlimited Postpaid 4G Backup SIM card and dongle) to the Residential Gateway Modem (RGW) to enable the backup feature.  


Why my Maxis Unlimited Postpaid 4G Backup SIM showing no service?

Maxis Unlimited Postpaid 4G Backup SIM card can only be used when connected to RWG. Service will be barred or terminated if there are usages from non-Maxis Equipment.  


How can I reactivate my Maxis Unlimited Postpaid 4G Backup SIM card?

Just connect your Maxis Equipment to the RGW. The Maxis Unlimited Postpaid 4G Backup SIM card service will be resumed automatically.


I have lost my SIM card, how can I get SIM replacement?

Please walk into any Maxis Store to replace your SIM card.


How much data allocated for my Maxis Unlimited Postpaid 4G Backup Service?

To ensure your Maxis Fiber is always on, we have provided a 4G Backup SIM card for Maxis Unlimited Postpaid & Fibre customers.
It serves as backup feature for your Fibre service, the mobile internet usage of this SIM and modem are subjected to Maxis Fair Usage Policy and Service Specific Terms & Conditions of Maxis Unlimited Postpaid and Fibre.


 

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time.
Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

 

Chat with Us

WhatsApp us for assistance.

Call Us

We're only a phone call away.

@MaxisListens

Send us a tweet and we'll get back to you.

Find a store

Walk into a Maxis Store near you for help.