About Fair Usage Policy
What is Maxis Fair Usage Policy?
To maintain the quality & performance of our Service(s), which could be disrupted by usage patterns of a small number of customers, Maxis has established a Fair Usage Policy to protects the interest of all our customers and ensure the highest level of service performance for all users.
What are the usages subject to Fair Usage Policy?
All services including Maxis Postpaid, Maxis Fibre, Wireless Broadband services are subjected to Fair Usage Policy.
Here is the Fair Usage Policy.
Each service or plan may have Fair Usage Policy rules are applicable for it as specified in the respective Service Specific Terms and Conditions. Click here for more.
How do I know if I am likely to be affected by the Fair Usage Policy?
You will receive SMS/ call (whichever we consider appropriate) as and when your service(s) will be impacted due to breach of Fair Usage Policy.
Log on to live chat for instant assistance.
We're only a phone call away.
Send us a tweet and we'll get back to you.
Find a store
Walk into a Maxis Store near you for help.