Voice Over IP (VOIP)
 

Troubleshooting for VOIP Service


I do not get a dial tone on my DECT phone. What should I do?

Here are a few steps which you can do:-

  1. Your DECT phone is connected to the telephone port of your router.
  2. You are are using the standard RJ11 cable.
  3. Your DECT phone is charged.
  4. Test with other phone set to verify if DECT phone is faulty.

If the problem persist, please call us for support.
 

I can't hear the other party in the call? What should I do?

Here are a few steps which you can do:-

  1. You are using standard RJ11 cable.
  2. Test with other phone set to verify if DECT phone is faulty.

If the problem persists, please call us for support.
 

I can't make a call to an international number? What's wrong?

This could be your International Direct Dial (IDD) service is not enabled. If you wish to activate your IDD for Home Fibre, please give us a call. 


 

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time.
Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

 

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