Frequently Asked Questions
Personal Details And Account Information
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Your personal details such as name, phone number, addresses and email address can be viewed through:
- Maxis app: go to Me and select Contact Details.
- Maxis Care: go to Profile, select Manage Profile and Contact Details
Do walk-in or call in personally if you want to verify information such as NRIC, passport number, and gender.
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Check your account number, registered email, and addresses via:
Maxis app or Maxis Care under Account Information.
Understanding Addresses & Emails
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Residential address: Your official residence (used for official correspondence).
Billing address: Where paper bills are mailed (if selected).
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Registered email: For general correspondence.
eBill email: Dedicated for bill delivery.
Tip: You can use the same email for both. -
Visit any Maxis Store with your NRIC for biometric verification.
Foreigners: Bring current and expired passports (if used for registration).
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Visit a Maxis Centre with:
- New MyKad.
- Surat Kelulusan Pindaan Nama (JPN approval letter).
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Visit a Maxis Centre with your MyKad.
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Your contact details for your account can be updated anytime on Maxis app or Maxis care:
- Maxis app: go to Me and select Contact Details.
- Maxis Care: go to Profile, select Manage Profile and Contact Details
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For seamless access to your Maxis services, quick verification for all transactions and easily manage of multiple services in Maxis app and facilitate hassle-free identity verification.
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Update whenever you, renew your passport or get a new passport and notice different passport numbers across your services.
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You might experience verification delays, difficulty managing multiple lines with Maxis app and inconvenience during future transactions.
Need to get in touch with us?
Contact Maxis Customer Service