Alert: Discontinuation of Cheque Payments for Consumer.

Alert: Discontinuation of Cheque Payments.

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Frequently Asked Questions

Personal Details And Account Information

  • Your personal details such as name, phone number, addresses and email address can be viewed through:

    • Maxis app:   go to Me and select Contact Details.
    • Maxis Care: go to Profile, select Manage Profile and Contact Details

     

    Do walk-in or call in personally if you want to verify information such as NRIC, passport number, and gender. 

  • Check your account number, registered email, and addresses via:
    Maxis app or Maxis Care under Account Information.

Understanding Addresses & Emails

  • Residential address: Your official residence (used for official correspondence).

    Billing address: Where paper bills are mailed (if selected).

  • Registered email: For general correspondence.

    eBill email: Dedicated for bill delivery.
    Tip: You can use the same email for both.

  • Visit any Maxis Store with your NRIC for biometric verification.

    Foreigners: Bring current and expired passports (if used for registration).

  • Visit a Maxis Centre with:

    • New MyKad.
    • Surat Kelulusan Pindaan Nama (JPN approval letter).
  •  Visit a Maxis Centre with your MyKad.

  • Your contact details for your account can be updated anytime on Maxis app or Maxis care:

    • Maxis app:   go to Me and select Contact Details.
    • Maxis Care: go to Profile, select Manage Profile and Contact Details
  • For seamless access to your Maxis services, quick verification for all transactions and easily manage of multiple services in Maxis app and facilitate hassle-free identity verification. 

  • Update whenever you, renew your passport or get a new passport and notice different passport numbers across your services.

  • You might experience verification delays, difficulty managing multiple lines with Maxis app and inconvenience during future transactions. 

Looking for the right Postpaid plan?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Customer Service