Forgotten PIN and PUK
I have tried too many times with wrong PIN and it is blocked, how do I unblock it?
Get PUK to unblock. Here is where you can get your PUK code
- MyMaxis App
- Maxis Online Account
- Call us at 123.
I have keyed wrong PUK code for too many times and my SIM is blocked, what do I do?
Please walk in Maxis Store personality to perform SIM replacement.
This is a change, please bring along your MyKad, we will conduct biometric verification prior replacing your SIM. For foreigner, please walk in personally with your passport or identity document which you used to register for your Mobile.
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Find a store
Walk into a Maxis Store near you for help.