Trade In Your Old Device

New Device Trade In Program (effective 16 July 2019 till 30 Nov 2019)

What is this trade in offer about?

This trade in program enables you to trade in ANY working smartphone to receive an upfront payment up to RM 3,500.

This program is open for new and existing Maxis customers who sign up for any MaxisONE Plan with Zerolution or Normal Contract. This promo is valid from July till November 2019.

Where can I go to sign up for the offer?

This offer is available at the following Maxis stores in Klang Valley.

  • Maxis Centre KLCC
  • Maxis Centre NU Sentral
  • Maxis Centre Low Yat
  • Maxis Centre IPC (effective 22 July,2019)

How much will I receive for my old phone?

You may receive up to RM3,500.00 for your old phone. Assessment will be done and the trade in amount will be depending on the model and condition of your phone. Terms and conditions apply.

I have traded in my phone, who should I contact to check on my payment status?

You may contact support centre of this trade program at +603 79313417 to check the status of your payment. Alternatively, you can WhatsApp your payment enquiries to +6011-6527 3417.

I have completed the assessment and suppose to hand in my phone, how do I cancel my trade in order?

To cancel your order, please drop an email to or WhatsApp +6011-6527 3417 with your order ID (MYCA00XXXX).


The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time.
Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.


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