New Device Trade In Program 

What is this trade in program about?

The Maxis Trade-in program enables new and existing Maxis customers to trade in ANY phone to receive upfront payment up to RM 3,500 when you sign up a device contract.


Where can I go to trade in my device?

Trade in is currently available at selected Maxis stores in Klang Valley.

Maxis Centre TTDI Maxis Centre Sunway Pyramid Maxis Centre MyTown
Maxis Centre Cheras Maxis Centre IPC Maxis Centre Eko Cheras
Maxis Centre Klang Maxis Centre Alamanda Maxis Centre i-City Mall
Maxis Centre Selayang Maxis Centre Low Yat Maxis Centre Ampang Point
Maxis Centre KLCC Maxis Centre Nu Sentral Maxis Centre Puncak Alam
Maxis Centre Pavillion Maxis Centre AEON Shah Alam Maxis Centre Tesco, Bukit Beruntung
Maxis Centre, The Gardens Maxis Centre Sunway Velocity Maxis Centre Tesco, Jenjarom
Maxis Centre KLIA 2    


How do I trade in my phone with Maxis?

To get an estimated value of your phone, download Maxis Trade-in app from Google Play Store or iOS App Store and follow the steps to assess your phone.

When you are ready to trade in your phone and sign up with a new contract, just walk-in to any of the selected Maxis Centers and our team will help you to complete your transaction.


Can customer trade in more than 1 device at 1 time?

You can trade one (1) device per contract sign up.


What if my trade in value is higher than the new contract?

You may trade in a higher value phone and sign up a device contract on a lower value phone. You will receive the full amount of your trade in.


What should I do if I have not received my payment?

You will receive your payment within 3 working days. You may contact support centre of the trade program at +603 79313417 to check the status of your payment. Alternatively, you can WhatsApp your payment enquiries to +6011 65273417.


I have completed the assessment and suppose to hand in my phone, how do I cancel my trade in order?

To cancel your order, drop an email at or Whatsapp +6011 37386610 or +6011 65273417 with your order ID (MYCA00XXXX).


The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time.
Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.


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