What are the benefits of the warranty?
Each customer who purchases a NeXT powered by Maxis device will be protected with the following warranties.
- 24-month device warranty (for manufacturer defects);
- 12-month warranty for accessories i.e. 3-pin charger, USB cable and earpiece.
- Up to 12 months’ screen crack coverage.
- 1-for-1 replacement.
How do I know if my device damages are covered within warranty or not?
Please refer to below damages for some of the damages (below list is non-exhaustive).
|Warranty Category||Within Warranty||Outside Warranty|
24 months device warranty (Manufacturer's defect)
|Bloated battery||Liquid damage|
|Functional defects - button, speaker, charging port, etc.||Screen damage (after screen crack coverage ends)|
|Software related||Missing physical parts|
|6 or 12 months screen protection||Hairline scratch to full LCD screen crack||Liquid damage|
Do I need to pay any charges/fee if I submit a claim?
Yes, an excess fee will be charged depending on your claim submission.
Chat with Us
WhatsApp us for assistance.
We're only a phone call away.
Send us a tweet and we'll get back to you.
Find a store
Walk into a Maxis Store near you for help.