How to File for a Claim
How do I file for a claim if my phone is stolen or damaged?
Here are the processes:
Attended theft (not due to own negligence)
- Contact Maxis Safe Device hotline at 1800-88-6888 to file a lost.
- You are required to submit a copy of police report within 48 hours.
- If theft occurs in overseas, you are required to submit a copy of police report and a copy of your passport evidencing that you were overseas, within 48 hours upon returning to Malaysia.
- Contact Maxis Safe Device hotline at 1800-88-6888 to file for a service request.
- Once your service request has been approved, you are required to hand in your damaged device upon receiving your replacement device.
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