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About Device Contract and Offering 


Who is eligible for the TV Zerolution offer?

All existing and new Maxis Home 4G WiFi customers are eligible for this offer.

  1. Customers on selected Maxis Unlimited Postpaid & Maxis Home 4G WiFi is eligible for the 65" smart TV.
  2. Customers on Maxis Home 4G WiFi only will be eligible for the 50" smart TV.

How many home router may I subscribe for?

For each Home 4G WiFi service, each customer is allowed to subscribe to ONE (1) home router, subject to credit eligibility check.

Are there any additional charges if I sign up for a device contract?

Device advance payment may be applicable, subject to the eligibility check. The Device Advance Payment collected will be refunded to you in your next bill.

What is the contract period for home router?

There is a 12-month contract period starting from the subsription date.

  1. Termination before contract ends.
  2. Transfer ownership.
  3. Cease to be a Maxis Home 4G WiFi subscriber.

Device remaining balance will be calculated based on [(Recommended Retail Price (RRP) – (Upfront Cost) x (Remaining month(s) ÷ 12 months)] + RM100 administration fee.

My Maxis Home 4G WiFi plan home router is not working. How do I get it fixed?

If your device is still under warranty (12 months), walk in to any Maxis Centre for a one-on-one replacement.


The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time.
Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.


Need help?

Find answers from our FAQ or contact Maxis Customer Service via these channels.

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