Frequently Asked Questions
Maxis 5G Home WiFi Plan
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Maxis 5G Home WiFi plan offers 5G data only SIM card for superfast WiFi connection until 16th January 2025. After this date, all Home WiFi plans will be upgraded to support 4G connectivity.
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Maxis 5G Home WiFi plan is available for both Malaysian and foreigner above the age 18 years.
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We offer the following Maxis 5G Home WiFi plans starting from 16th January 2025:
- Maxis 5G Home WiFi 69: Offers 120GB of data (before 16th January 2025), upgraded to 150GB of 5G/4G data starting from 16th January 2025, at RM69/month.
- Maxis 5G Home WiFi 99: Offers unlimited data (5G/4G) with speeds up to 100Mbps for RM99/month.
- Maxis 5G Home WiFi 139: Offers unlimited data (5G/4G) with uncapped speeds for RM139/month.
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Your existing Maxis 5G Home WiFi 69 plan will be automatically upgraded to 150GB 5G/4G data starting from 16th January 2025.
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Your existing Maxis 5G Home WiFi 99/139 plan will be automatically upgraded to 5G/4G unlimited data starting from 16th January 2025
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You will enjoy more benefits with Maxis 5G Home WiFi 99/139 plan compared to Maxis 5G Home WiFi 69 plan.
Maxis 5G Home WiFi 99/139 offers unlimited 5G/4G data for home connection. You may
- Sign up plan only, or
- Add on 5G home router with a 12-month or 24-month contract. No installation is required, just plug and play to enjoy, or
- Purchase Premium Home Devices on Maxis Zerolution (24 or 36-month contract) with Maxis 5G Home WiFi 139, and
- Combine any of your mobile line with Maxis 5G Home WiFi 139 plan to enjoy unlimited data for all lines within the same family.
Maxis 5G Home WiFi 69 plan offers only 150GB 5G/4G at affordable monthly commitment fee. Available on plan-only without contract or 12-month contract with 5G home router.
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Maxis 5G Home WiFi 139 plan offers unlimited 5G/4G data with uncapped speeds while Maxis 5G Home WiFi 99 plan offers unlimited 5G/4G data up to 100Mbps.
There are many reasons why you are recommended to sign up Maxis 5G Home WiFi 139 plan.
- You can enjoy faster speeds & lower latency on 5G network.
- Add on 5G home router only with a 12-month or 24-month contract..
- Latest Home Devices on Zerolution available.
- Combine any of your mobile line with Maxis 5G Home WiFi 139 plan to enjoy unlimited data for all lines within the same family.
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This plan does not support calls and outgoing SMS.
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No. International roaming services are not available on Maxis 5G Home WiFi plan.
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You can sign up at any Maxis Stores, via our Maxis website or call us at 123.
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For Maxis 5G Home WiFi 69 plan: Rateplan Advance payment of RM30 may be applicable
For Maxis 5G Home WiFi 99/139 plan:
- Advance payment of one month of your mobile commitment plan may be applicable
- If you are signing up device contract, device advance payment may be applicable
For non-Malaysians:- A deposit of RM300 is chargeable for any of the plans.
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Yes. Just call us or walk into any Maxis Stores.
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Yes, rest assured both of your 4G home router contract and Maxis Zerolution will carry over to the Maxis 5G Home WiFi 139 plan.
Please ensure you are within 5G coverage and using 5G capable devices for the best experience if you decide to upgrade to Maxis 5G Home WiFi 139 plan.
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Yes, you may. However, early termination charges may be applicable if there is an active contract.
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Maxis 5G Home WiFi 99/ 139 plan offers unlimited 5G/4G data. To ensure better experience for all users, excessive and abusive data usage is subjected to Fair Usage Policy.
To know more about the Fair Usage Policy (FUP) for all services, click here.
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Yes, you may add-on One Time pass; 50GB (4G/5G) for 30-day at RM10 via Maxis app or Maxis Care at care.maxis.com.my.
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There is no contract if you sign up plan only for Maxis 5G Home WiFi 69/99/139.
Maxis 5G Home WiFi plan is available with optional add-on 5G home router. You may add on 5G home router with a 12-month or 24-month contract.
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You have the following options:
- Device Contract: A 12-month or 24-month contract if you sign up Maxis 5G Home WiFi plan with 5G home router, on Normal Device Contracting.
Only for Maxis 5G Home WiFi 139 plan:
- Instalment with contract: You may also sign-up Premium Home Devices on Maxis Zerolution (24 or 36-month contract).
- Device Contract: A 12-month or 24-month contract if you sign up Maxis 5G Home WiFi plan with 5G home router, on Normal Device Contracting.
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You can sign up for ONE (1) home router per line, subject to eligibility check.
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Device advance payment may be applicable, subject to the eligibility check.
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Early termination fee is applicable if you terminate before the contract ends.
Early termination fee is calculated based on:
For 5G home router: [(Recommended Retail Price (RRP) – (Upfront Cost) x (Remaining month(s) ÷ Minimum Commitment Period)]
For Maxis Zerolution: [(Recommended Retail Price (RRP) ÷ 24 or 36months) x remaining month(s) of Commitment Period].
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Best placement of 5G router:
- Place your router in a central location close to a window where there is also a power source.
- Concrete walls, metal doors can reduce cellular signal from the tower. Placement in basements should be avoided.
- Signal strength: Once your device(s) is connected to the router, you can check the signal strength by checking the signal indicators on the Router or after logging into the 5G router web page on the connected device. If you do not have full network signal bars, try setting up the router in another location of your home.
For better WiFi Connection:
- Minimize interference by trying to keep the following items no closer than 2~3 metres from your router: Cordless telephone base stations, microwaves, baby monitors, bluetooth devices, wireless speaker systems.
- Avoid congestion since adding additional devices to your Wi-Fi network may reduce the speed for all devices on that network.
- Make sure you have a good Wi-Fi signal on your router.
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Please walk into any Maxis Centre for a one-to-one replacement if your device is still within warranty period.
