Frequently Asked Questions
eSIM Basics
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A digital SIM embedded in your device. No physical card needed – activate plans directly on compatible devices.
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All Maxis customers (Postpaid, Hotlink Postpaid, Business) – new or existing.
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RM10 for:
- Converting physical SIM → eSIM.
- Transferring eSIM to a new device.
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Only if you sign up for a device package.
Device Compatibility
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Apple
- iPhone: 11, 12, 13, 14, 15, 16 series (iOS 12.1.1+).
- iPad: 2019+ (Wi-Fi + Cellular).
- Apple Watch: Series 4+, SE (2022), Ultra (watchOS 10+).
Samsung- Phones: Galaxy S20–S24, Z Flip/Fold series, A55, Note20.
- Tablets: Tab S9 series.
- Watches: Active2, Watch 3–7 Ultra (LTE).
Other Brands- Google Pixel: 6–9 series.
- Huawei: Mate 40/P40/Pura 70 series, Watch 2–4 Pro.
- Honor/OPPO/Xiaomi/OnePlus: Select models (full list).
- Note: Huawei devices cannot use eSIM transfers via the Maxis App.
Getting Started
Activating eSIM
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In-Store: Get an eSIM activation kit (QR code) at Maxis Centres/Partners.
Online:
- New Postpaid: Maxis Online Store.
- Hotlink Prepaid: Hotlink App.
- Existing Users: Convert via Maxis App or Apple transfer tool, guide here.
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Yes!
Apple Users: Follow the Maxis eSIM Transfer Guide.
Android/iPhone: Use the Maxis App.
Managing eSIM
Transferring eSIM
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Apple Devices: Use Apple’s transfer tool (guide here.).
Android/iPhone: Transfer via Maxis App.
In-Person: Get a new QR code at Maxis Centres.
Requirements:
Apple: Same Apple ID, stable Wi-Fi, passcode on both devices.
Maxis App: App v8.117+, active line, stable Wi-Fi, SMS OTP access. -
No – each eSIM works on one device only.
Switching Back to Physical SIM
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Visit a Maxis Centre (charges apply).
Troubleshooting
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Re-scan the QR code.
Visit a Maxis Centre if issues persist.
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Call 123 immediately to suspend the line.
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Find it in the Maxis App: Me > Contact Details.
Special Scenarios
Traveling to Malaysia
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Short-Term Stay (Tourists/Visitors):
✅ Hotlink Prepaid eSIM:
Purchase directly via the Hotlink App – no Malaysian ID required.
Instant activation: Scan the QR code sent to your email.
Affordable data plans for tourists (e.g., 7-day unlimited data).
✅ Roaming on Maxis:
Use your home carrier’s roaming partnership with Maxis.
Note: Check roaming charges with your provider first.
Long-Term Stay (Expats/Residents):
✅ Maxis Postpaid eSIM:
Malaysians: Register at any Maxis Centre or Exclusive Partner.
Foreigners: Visit a Maxis Centre with:
Passport.
Proof of residency (e.g., work permit, student visa).
Choose any Postpaid plan (no eSIM-specific plans required).
Travelling Abroad
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Yes – ensure SMS OTP access.
Selling/Passing On Devices
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Delete the eSIM profile first!
Supplementary Lines
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Apple: Principal line holder must be nearby for SMS OTP.
Maxis App: Not applicable.
Is Maxis eSim available for your device?
Need to get in touch with us?
Contact Maxis Customer Service