International Direct Dial

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• What is IDD?

  IDD (International Direct Dialing) lets you call another country directly from Malaysia without needing an operator.

  A Bit of History:

  • Before IDD: In the past, you had to contact a telephone operator to manually connect your international call. This could take time and wasn’t available 24/7.
  • With IDD: Introduced in the 1970s, you can now dial international numbers yourself – no waiting for an operator!
    

  
  How to Dial Internationally from Malaysia

  1. Dial Malaysia’s Exit Code: 00 (replaces the old operator-assisted method).
  2. Add the Country Code:
     • Singapore: 65
     • Australia: 61
     • Saudi Arabia: 966
  3. Enter the Full Number: Include the area code (if needed) and local number.
     
     Example: Calling a friend in Jakarta, Indonesia:
     00 + 62 (Indonesia) + 21 (Jakarta) + XXXXXXXX.

• How do I activate International Direct Dial (IDD) service?

  How do I activate International Direct Dial (IDD) service?IDD is a default service; it will be activated for you when your line is activated. It will enable you to make international calls to mobile, fixed line and satellite phone numbers at any point of time as long as your account is active/current.
  

• Do I need to pay any monthly fee for subscribing the IDD service on my mobile phone?

  There is no monthly subscription fee for IDD service.
  

• Is there a specific dialling pattern that can be used to enjoy cheaper IDD rates?

  Yes, you may choose IDD 132 to save on international calls to fixed and mobile numbers around the globe.

  Just dial 132 00 to enjoy the cheaper call rates.
  

• Why is IDD call totally not available (not listed) or partially available for some area codes and/or countries in your IDD list?

  IDD to some countries (or some of its area codes) may be blocked due to high fraud call originated from the country (or selected area codes) were detected. The blocking period are infinite. 
  

• How do I disable IDD service?

   You can easily disable IDD through the Maxis app:

  1. Log in and select your service line.
  2. Go to Manage Add-On.
  3. Choose International Direct Dial (IDD) and disable it.
     

  
  Important: Keep in mind that IDD must be active for your International Roaming service to work.

• What is the IDD 132 service?

  IDD 132 is a special prefix you can use to make cheaper international voice calls from Malaysia to both fixed and mobile numbers worldwide.

• How do I use IDD 132?

  No subscription is required. Simply dial 132 00 to make your call. Example: 132 00 61 when calling to Australia.
  

• How does the pricing for IDD 132 work?

  You are charged only for the first 20 minutes of each call. Any time you talk beyond that initial 20 minutes on the same call is completely free.
  

• How does IDD 132 compare to a standard international call?

  IDD 132 is generally cheaper for longer calls.Example (calling Singapore): A 40-minute call costs RM1.80 with IDD 132 but would cost RM4.00 at standard rates.

  Important: For very short calls (e.g., under 10 seconds), standard rates might be cheaper.

  If you do not use the 132 prefix, you will be charged standard IDD rates.
  

• What should you know about IDD 132?

  Location: It can only be used for calls made from Malaysia. It does not work while you are roaming overseas.

  Call Type: The service is for voice calls only, not video calls.

  Country Availability: Not all countries are covered. Some destinations may be blocked due to high fraud risk.   
  Refer to Maxis Roaming IDD for the full list of IDD 132 countries and rates.
  

• How can I disable the main IDD service?

  You can disable the IDD service via the Maxis app under 'Manage Add-On'.

  Warning: Disabling IDD will also prevent your International Roaming service from working.