Stay Connected: Our stores and support channels remain open to keep you connected. More info, here .

Our retail outlets are open with strict SOPs to ensure everyone’s safety. Click here for more info.

Roaming Without DataRoam Pass

If I use data roaming in a country without data pass, how much will I be charged?

You will be charged pay-per-use at RM38/MB.

For countries without DataRoam Pass, how can I manage my data charges?

We will send you notifications when your data roaming pay-per-use charges exceed certain thresholds; you can also personalize your threshold alert. This is a complimentary service.

The threshold options available are:

  1. RM200, RM300, RM500
  2. RM300, RM500, RM800 (default)
  3. RM500, RM800, RM1000
  4. RM800, RM1300, RM2000

To choose your threshold setting, call our Customer Service at *123# (for Free of Charge) if you need assistance.

The alert will be sent once your data roaming pay-per-use charges exceeds your selected thresholds within each Bill Cycle.


For Tablet Users:
If you use a tablet with data plan, you can also receive the threshold alert on your CBR (Can Be Reached) mobile number.

To receive this alert via the CBR mobile number, simply register it by calling our Customer Service at *123#.

We will not be able to send you threshold notifications if you do not provide a current CBR mobile number, and you might be exposed to the risk of bill shock.

The default monthly alerts for tablet users are at RM300, RM500, and RM800 based on your Bill Cycle.


The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time.
Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.