Stay Connected: Our stores and support channels remain open to keep you connected. More info, here .

Our retail outlets are open with strict SOPs to ensure everyone’s safety. Click here for more info.

Manage Subscription

I have subscribed to monthly renewal pass.
My monthly subscription failed to renew due to inactive status. Can it be renewed after I reactivate my line?  

You will need to re-subscribe the monthly renewal pass.

I have subscribed to One Time Pass - 1-day Pass @ RM3  + 3GB. How can I check my data usages?

For both one-time and montly renewal pass with mobile data, you can check your data usages on Maxis app, Maxis Self Serve or dial *100#.



The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time.
Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.


Need help?

Find answers from our FAQ or contact Maxis Customer Service via these channels.

Chat with Us

WhatsApp us for assistance.

Call Us

We're only a phone call away.


Send us a tweet and we'll get back to you.

Find a store

Walk into a Maxis Store near you for help.