Stay Connected: Our stores and support channels remain open to keep you connected. More info, here .

Our retail outlets are open with strict SOPs to ensure everyone’s safety. Click here for more info.

About Maxis Unlimited Postpaid 4G Backup Service

 

What is Maxis 4G Backup service?

The Maxis 4G Backup is a complimentary backup service which will automatically turns on whenever your Home Fibre is interrupted. 

If you have subscribed to Maxis Unlimited Postpaid and Fiber plan before 7 October 2020, the 4G backup service will be given to you during fiber installation. 

If you sign up for Maxis Unlimited Postpaid and Fibre plan after 7 October 2020, you will receive Maxis 4G Backup SIM at the point of registration. The 4G Dongle will be delivered to you during fiber installation.


How do I request for Maxis 4G Backup SIM and 4G USB Dongle?

It is an optional value added service with Maxis Unlimited Postpaid and Fiber plan. To sign up, you can walk into your nearest Maxis Centre or call us.


What is the terms for Maxis 4G Backup Service?

The 4G Backup service comes with 12-month contract. Early termination of either Maxis Postpaid or Maxis Fibre or exit from Maxis Unlimited Postpaid and Fibre plan will trigger early termination fee of RM200.


I have received the Maxis 4G Backup SIM at Maxis Centre, when the 4G Dongle will be delivered to me?

The 4G Dongle will be delivered to you during fiber installation. Please get ready the Maxis 4G Backup SIM during fiber installation, our Maxperts will set up the Maxis 4G Backup service for you.


What can I do with the Maxis Unlimited Postpaid 4G Backup SIM Card and dongle?

Maxis Unlimited Postpaid & Fibre comes with a 4G Backup that will automatically turn on whenever your Home Fibre is interrupted. Just connect your Maxis Equipment (Maxis Unlimited Postpaid 4G Backup SIM card and dongle) to the Residential Gateway Modem (RGW) to enable the backup feature.  


How do I know if the 4G back up connection is up?

Check the color on the 4G USB Dongle for the connection status.

Blue     : Connected to 4G mobile network
Green  : Connected to 2G/ 3G mobile network
Red      : Not connected to mobile network

If you are unable to connect to mobile network, please check the following:

  1. Your Maxis equipment is connected to RWG.
  2. You are using Maxis equipment in fiber installation address.

For further assistance, please call us.


Why my Maxis Unlimited Postpaid 4G Backup SIM showing no service?

Maxis Unlimited Postpaid 4G Backup SIM card can only be used when connected to RWG. Service will be barred or terminated if there are usages from non-Maxis Equipment.  


How can I reactivate my Maxis Unlimited Postpaid 4G Backup SIM card?

Just connect your Maxis Equipment to the RGW. The Maxis Unlimited Postpaid 4G Backup SIM card service will be resumed automatically.


I have lost my SIM card, how can I get SIM replacement?

Please walk into any Maxis Store to replace your SIM card.


How much data allocated for my Maxis Unlimited Postpaid 4G Backup Service?

To ensure your Maxis Fiber is always on, we have provided a 4G Backup SIM card for Maxis Unlimited Postpaid & Fibre customers.

It serves as backup feature for your Fibre service, the mobile internet usage of this SIM and modem are subjected to Maxis Fair Usage Policy and Service Specific Terms & Conditions of Maxis Unlimited Postpaid and Fibre.


 

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time.
Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.