#MYBaikHati | Donate pre-loved devices for digital learning needs of B40 families! Read more

#MYBaikHati | Donate your pre-loved devices! Read


Enable Maxis VoLTE to experience lifelike call quality! For detailed steps and info, click

Experience lifelike call quality with VoLTE! Click


TV Delivery

I have signed up TV contract, when will I receive my TV?

Please do expect a call or WhatsApp message from our delivery partners within 10 days from sign up.  

Will I receive a call before delivery?

You will receive call or WhatsApp message from the dedicated hotline +60129696305 before delivery.  

What if I am not at home when TV arrives?

You will need to be present for identity validation purpose.  

Can I request for specific delivery timing?

Our delivery partner will contact you to confirm delivery date and time.  

The delivery date & time is today. How should I check the delivery status?

To check delivery status, please contact or WhatsApp the dedicated hotline.  

What if I decide to change my delivery from weekday to weekend?

Our delivery partner will contact you to confirm delivery date and time. Changes of delivery date is not allowed after confirmation.  

Can I change my delivery address after my purchase?

The TV will be delivered to your Fibre installation address only OR selected delivery address for Home 4G WiFi only.  

What do I need to take note upon delivery?

Please note this is in-home delivery, the appointed driver will do the following:

  • Deliver and carry the TV into your premise.
  • Assist to unbox the TV, please verify that the unit delivered to you is in good condition, without physical damage.
  • Assist with the basic setup, includes turning on TV to check the power & screen.
  • Request you to sign the delivery order after validated the TV is in good working condition.

Please DO NOT sign the delivery order or accept the TV, should you notice any physical damage or TV is not functioning i.e. can't turn it on etc.


The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time.
Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.


Need help?

Find answers from our FAQ or contact Maxis Customer Service via these channels.

Chat with Us

WhatsApp us for assistance.

Call Us

We're only a phone call away.


Send us a tweet and we'll get back to you.

Find a store

Walk into a Maxis Store near you for help.