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Contract Obligations

What is the contract period?

There is a 24-month contract period starting from the subscription date, not the delivery date. Device remaining balance will be charged if any of the following occurs during the contract period:

  • Termination before contract ends
  • Transfer ownership
  • Relocation
  • Downgrade from original Fibre entry plan
  • Cease to be a Maxis Unlimited Postpaid and Fibre subscriber

Device remaining balance will be calculated based on (Device RRP ÷ 24 months) x Remaining contract month(s).

Can I upgrade or downgrade their fiber plan once TV Contract assigned?​

You can upgrade your fibre plan during contract period. However if you wish to downgrade your fibre plan, device remaining balance will be triggered.


The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time.
Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.


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